Italiano Pizza — Restaurant in Maidstone

I can not fault the service and the food, I placed an order for collection there was no where to park outside the shop so I parked in Sainsbury's, I had my little one with me (who's 2) I was going to ask the lads if I could have the smaller boxes put in a carrier bag so I could carry it on my arm and then the pizza boxes one handed while my little one held my other hand, well the lads who where working were so nice and took my order not only to my car for me but put it on the front seat and closed my car door while I was getting my little one in there car seat, I couldn't believe how nice and helpful the lad was so they definitely deserved the 5 stars I gave, the food was as alway fantastic and fresh, thank you italiano pizza for not only lovely food but for fantastic...

Absolutely shambolic customer service. A man alleging to be the manager told us that he didn't need 'rubbish customers' like us when we were enquiring about a particular item having changed since the last time we ordered it (this time containing meat when it was previously suitable for vegetarians). The same 'manager' also asked us if we thought the customer is always right. He hung up before we could let him know that we don't think that, but we do think they have the right to ask questions in a civil manner and not be met with a pathetic, hard-done-by attitude. The food wasn't dreadful, it was meh, but I implore you to not support this business out...

Weird experience, tried to order a burger (on the menu for £3.99) and chips for £2.99, was asked if I wanted a drink with it to make it a meal, sure, that will be £10, but the burger and chips are only £7, yeah but you get a drink for that, ok I'll just leave the drink, well we only do it as a meal deal, so I can't just order bits off of the menu? You can go elsewhere if you don't like it, ok!?

Shame as a group of us have just started working a few doors up for the next couple of months and are staying there so would have been a handy place for lunch and dinner... fortunately there are a lot of other places we'll just...