Mu Mu: Lounges Cabaret Club — Restaurant in Maidstone

I booked the country themed brunch for the 12th January for my 21st celebrations, the booking was for 15 people including myself and cost £710. The booking process was easy and the staff were lovely, apart from the fact that 4 days before I was sent an email about a meal change so had to chase 14 people to get their new menu choices, there was no reason for this change and they played it off as a decision, due to the previous menu not being a hit.

When attending the brunch me and friends were shocked to see that our country brunch and people from downstairs, attending fifi brasserie having a three course had been put together in the upstairs room due to low numbers. This completely changed the atmosphere of the room and the whole night. This then explained the menu change.

I complained to a manager and was told an email was sent out making us aware of this, I showed all my emails from mumu's and proved I never received an email informing me of this change. If I knew of this change I would have gone elsewhere. When the music started we had half cabaret and half country, only two songs were played that were country themed, this was so disappointing as my party had dressed for the country theme and songs. There was no decorations to the country theme and when seeing other country brunches with hay barrels and balloons and the entertainers dressed for the country occasion this really annoyed and disappointed me and my friends.

The service for drinks was slow, we didn't receive our first drinks until 7:45pm, at this point we had been there for 15 minutes. When attending a brunch that is limited to 2 hours of unlimited drinks every minute counts.

When the food came out, most people in my group weren't happy with their food, the lasagna tasted like plastic and the burger was all over the place with presentation and meat was very chewy.

When further complaining to the manager, they offered a booth downstairs and some free shots, as I had explained that more than 5 people in my party had left due to being bored and not enjoying the night. With offering the free booth I was also told that when attending the night club section with the booth I could request any country song to make up for the disappointment the brunch had been.

When in the night club I approached the DJ and explained everything and that I was told I could request country songs, the DJ said "don't know why they said that, I don't do that music". At this point enough was enough and left shortly after this.

For the price of the brunch it wasn't worth it and was very disappointed, this is the worst brunch i have ever attended, it ruined my 21st celebrations and definitely wasn't worth £710.

Even when i asked for some sort of compensation I was refused as they still did the country brunch. However on their website it states "Yee-Haw! Saddle up for a night of country & western as sherbet dip transports you to a journey to the heart of Nashville" when actually they meant madame mumu will sing two country songs and the dancer will perform one country song. False advertising!

This review is not just one review but 15 reviews, my friends equally didn't enjoy the night and will be writing a following review. Absolute...

We booked the Saturday night bottomless brunch at Mumu’s in Maidstone after seeing loads of great reviews and photos - the venue looked fabulous and we were genuinely excited. Sadly, the experience didn’t live up to expectations at all.

It took over 30 minutes before anyone took our order, and that only happened because a neighbouring table complained on our behalf. Everyone else around us had already been served at least one drink by then. The service continued to be extremely slow throughout - there was only one server for what looked like 8 to 10 large tables, and she was clearly overwhelmed. I felt bad for the staff because they were obviously under pressure, but it meant huge delays between drinks and constant mix-ups with orders. At one point it took me 30 minutes to get a drink because mine kept being made wrong.

The food was okay - the burger and chips were decent - but the menu was really limited. The only options were a burger, waffle or bruschetta (which felt more like starters than a proper meal), which was disappointing for a paid brunch.

There were also a lot of rules about how and when you could order drinks, which I understand are probably there to manage things responsibly. But it was taken a bit far - we were repeatedly told we couldn’t order another drink until we’d completely finished our current one, even if there was just a sip left. They’d walk off and come back much later, which was especially frustrating given how slow everything already was. A man at a nearby table was even told off for "drinking too quickly" - which felt a bit ridiculous, as he was just sipping normally.

To top it off, the cocktails didn’t taste like they had any alcohol in them. They genuinely seemed like mocktails.

The one real highlight was the performer - she was fantastic and did a brilliant job getting everyone dancing and enjoying themselves. She deserved better surroundings.

Sadly, we won’t be coming back. It’s a shame, because the venue itself is really cool and had so much potential - but the overall experience left us disappointed...

Where to begin?! MuMu hosted our wedding this year and it was absolute perfection! We were supposed to get married in March 2020, but due to the pandemic we had to cancel just days before. MuMu were amazing, despite everything that happened in the past two years, including them having a devastating fire, they always reassured us that they would honour our booking and make sure everything was just as planned for our big day even two years later.

Whilst we were planning nothing was too much for Ishty the GM. He was always just a call or text away and happily met with us anytime to discuss and organise. Nothing was too much for him and he coped with not one but TWO stressed out brides!

Rob the Head Chef was also brilliant, he met with us twice and created a bespoke vegan menu for our wedding day, He listened to what we wanted and delivered! Everyone commented on how lovely the food was.

On the day our guests wanted for nothing and we were just blown away by the standards that the staff kept. If a knife was dropped it was replaced within seconds, if a glass was empty it was refilled.

The most important and special mention must go to Harvey-Hugo, who went above and beyond in absolutely every aspect for the entire day and night of our wedding. Every time we worried about something he was there fixing the problem and easing our anxieties. His attention to detail was next to none. He ensured everything ran smoothly, everything happened at the right time and everyone was happy. And he did it all with such a charismatic manner that made everyone smile. He really made our day that little bit more special (if that's possible!).

MuMu exceeded our expectations and we HIGHLY recommend this wonderfully beautiful venue and it's highly experienced team for any bespoke event.

Thank you so much to all the staff at MuMu - we waited a long time for our special day and you...