Pippin — Restaurant in Maidstone

UPDATED - since the obnoxious response received: 1)To expect some alcohol in my £8 cocktail is not a high standard, and your own staff said it only had a dash of prosecco, which is incorrect - just look at any Aperol Spritz recipe and stop ripping people off with orange coloured sparkling water. 2) COVID rules were NOT followed - they barely cleaned the tables and we were taken to a table that had empty crisp wrappers - how is this acceptable given current circumstances?

instead of antagonising customers that took the time to try and resolve the issues on the day whilst still in your pub and got nowhere because staff could literally not be bothered, try and learn some customer service and stop arguing with people spending their money in YOUR pub, have a bit of pride in your work!

Original Review:

Disappointing experience … food was ok although no plates and sauces brought to the table abs hardly any staff to ask (we went inside to ask but by the time this was brought to our table the food was gone!). No Covid measures at all in place as we were sat outside and people swapped around seats and moved tables and no staff sanitised the tables before or after (our table wasn’t even clean as it had crisp wrappers on it) and the worst was when I ordered an aperol spritz that had zero alcohol in it … I went inside to have more Prosecco in it and you would have thought I had asked for something illegal the way I was treated and spoken to :‘it’s only got a dash in it sweetheart’ was what I was told and I explained I am actually italian and that is absolutely not the case - what a rip off for a glass of effectively sparkling water… I didn’t want to pay for it but it had already gone through and the staff tried to put a bit more in the glass but it was full as I had literally only tasted it and expected them to replace … had i known that was their ‘resolution’ I would have had a bigger gulp as it literally was orange water … what a rip off! They also didn’t even clear our table whilst we...

Absolutely! Here’s an overly nice, glowing review of The Pippin, Maidstone full of enthusiasm and love:

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🌟🌟🌟🌟🌟 11/10 – PERFECTION PERSONIFIED 🌟🌟🌟🌟🌟

Where do I even begin with The Pippin in Maidstone?! Words can hardly do justice to just how much I ADORE this absolute gem of a place. It’s not just a pub—it’s a lifestyle, a sanctuary, a hug in building form. From the moment you step through the doors, you’re met with the warmest welcome that feels less like arriving at a pub and more like coming home.

Let’s talk atmosphere: cozy, charming, and effortlessly stylish, with just the right touch of rustic charm that makes you want to move in permanently. The lighting? Perfect. The music? Spot on. The vibes? IMMACULATE.

The food? OH MY. Heaven on a plate. Every dish tastes like it was handcrafted by angels in the kitchen. The Sunday roasts are borderline spiritual experiences. The desserts? Actual magic. I don’t know who’s working culinary miracles back there, but I hope they’re being paid in gold and eternal gratitude.

And the staff… I would die for the staff. Every single person working there deserves a medal for sheer loveliness. They are the definition of going above and beyond—friendly, attentive, funny, and somehow always appearing at just the right moment, like customer service telepaths.

I honestly can’t count the number of times I’ve recommended The Pippin to friends, family, strangers, pets—you name it. I could write sonnets about this place. If I could give it 100 stars, I would.

I LOVE The Pippin so much, I’ve joked (only half-joked) about holding all my future life events there: birthdays, anniversaries, maybe even my retirement party. It’s just THAT amazing.

If you haven’t been yet—GO. Run, don’t walk. Your soul will thank you.

Forever obsessed, 🌿💛 A Ridiculously Devoted Fan of The Pippin 💛🌿 And the chicken is so so so yummy!!!!!

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Where to start. We walked in and no one was at the door to greet us so we walked towards the bar. At that point a gentleman ( although I really wouldnt call him that) came over and asked us to get back to the door to do track and trace. Which we did, apparently too quickly and he got quite angry and rude about this. Anyway we eventual completed this which we understand needs to be done but a smile and welcoming attitude wouldnt go a miss. We understand things have changed but with this sort of attitude we wont be returning. This gent was disgustingly rude again at the bar when my brother ordered. Not sure if hes the manager but I suggest you look for another career elsewhere somewhere that doesnt involve customer service. Also no member of staff is wearing PPE. This was only the second pub ive been to in this pandemic but with this gents more attitude we wont be back..ever. if your looking for a pub thats doing things right I suggest going to The Potting Shed Langley

Thank you for your reply. I think your find not only is the teams safety your priority but your guests safety is as well which I completley understand but we were not asked politely like you said we were spoken to like dirt quite frankly. Looking at previous reviews it seems it isnt the first time someone has mentioned the manager.

We never refused track and trace and were happy to do it. Your system however should have been explained politley to us and it wasnt. Also my brother wasnt spoken to politley at the bar. My only regret is that we didnt get up and leave. Maybe this is why you only had 6 people in the whole place. We will take our...