Oak House Bar Cafe — Restaurant in Maldon

Have visited the OakHouse many times over the last few years and always really enjoyed the food and atmosphere. Unfortunately the last few times it’s really gone downhill, with our last visit being a complete sham. The staff are extremely young and lack any form of training or adult supervision. We ordered drinks and when they arrived one drink was not what we asked for, we didn’t mind as mistakes are made and it was no problem. I didn’t like the way the waitress served the drinks to our table with her fingers around the rim of every glass, that’s bad etiquette anyway let alone in these covid times, I don’t really want someone else’s fingers around the rim of my glass. We ordered our mains after a long wait for the waitress to return to our table, only for two meals to be brought out completely wrong and not what we ordered. We then had to wait another 30 minutes for the correct meals to be cooked whilst the other people at our table had to awkwardly eat their meals in front of the others who had no food. We had to repeatedly ask the staff how much longer the meals would be and was told 2 minutes each time which of course wasn’t the case. We then sat with our table full of finished plates and drinks for another 30 minutes waiting for someone to clear them and to be able to order more drinks and dessert, the staff are not forthcoming in checking things are ok or if you need anything else, you have to keep grabbing them when they are walking past in order to be served. We then ordered dessert and yes, two of those were served up wrong too. Just unbelievably bad service, the place isn’t exactly cheap and you don’t expect this sort of service here. We won’t be coming...

Please DO NOT bother visiting this poor excuse for a restaurant with rude, unprofessional staff and diabolical service. We booked ahead for a table of 6 adults and 2 children for my Dads 60th birthday celebration. On arrival, not only were we squashed into a tiny bench style table and given a dirty high chair, we also waited over an hour to be told half of the dishes were not available, we then waited even longer to be told that a fuse had blown in the kitchen and that they can no longer serve any meals so we had no choice but to leave. There was absolutely no communication from management, no decent apology for the inconvenience at all and then to top it all off, an incredibly spiteful, young waitress with brown wavy hair, wearing a crop top followed us outside of the restaurant in an intimidating manner, demanding that we pay for the incredibly poor “service” provided which had already been miscommunicated by the previous waitress. I also might add, the order this person was barking at us to pay for consisted of incomplete small plates (because apparently they didn’t have half the food that was on the menu) and 1 round of drinks. To add insult to injury this woman was justifying the entire experience as if it was our fault.

AWFUL customer care, AWFUL service and RUDE, UNPROFESSIONAL staff.

Safe to say we will never return to this circus ran by clowns. Don’t waste your time visiting unless you’re willing to endure an incredibly disappointing experience from...

We arrived here at about 9.15 on Sunday morning. We went early as we had guests coming for lunch. At 10.05 we were still waiting for our food, and on enquiring were told it would still be another 10 minutes. At that point we decided to leave. I said to the young waiter that I assumed we wouldn't have to pay for our coffee, and he said no, and we'll give you a voucher for free coffee next time. After waiting 5 minutes for a voucher we had to leave without it as we were now running very late. I appreciate they were short staffed and busy, but there was another family whose order was taken less than 2 minutes before ours and they'd been served and finished eating in that time. Such a shame its spoiled our...