Fireaway Pizza Northenden — Restaurant in Manchester

Ordered food today and waited two hours but got no response regarding our order. Called them back only for them to say the rider kept calling but no one picked up which was a clear lie because I was on my phone the entire time and there were no voice mails left either as the man claimed. I said they could have sent me an email since I was registered with them but they claimed they couldn’t because they were busy. Called them and asked if he could redeliver. The man said the rider has already gone on to make other deliveries so it’s not possible. We then said we’d come and pick the food up but he then changed his story and said the food is in the bin. We asked for our money back and he said we’d have to claim for a refund. I asked for the managers name and the man put the phone down on me. Called again and another person picked up who also refused to give me the managers name but was clearly communicating with the person who refused to give their name. Placed a complaint against them and will...

My 15 year old niece has just gone to order the full house deal which is £40 for 3 pizzas and 2 sides. When she got home she realised she was charged £52. I contacted fire away to let them know we was over charged by £12 and he could recall who we were he said that nobody asked for the full house deal. This is a lie as my niece asked for this. He was not willing to offer a refund and we have been robbed of £12. I questioned why would you not mention this deal and his answer was we don’t promote this. We asked for the deal, the man has lied and stole our money. This is appalling behaviour and would not expect this off anyone. Will not be spending our money with them again and make sure if you do get this offer you say it loud and clear and pay only £40 for the deal. Appalling and...

My family and I placed an order through Uber Eats for the “buy one, get one free” deal, along with a garlic bread, totaling £32.44. However, we only received two pizzas and the garlic bread.

I called the restaurant to resolve the issue, but the person who answered blamed Uber Eats, claiming it was their fault. When I pressed further, asking if the missing pizzas had even been sent out, he avoided giving me a clear answer. I sarcastically asked if Uber Eats had walked into their kitchen and cooked the pizzas themselves, as it was obvious the issue wasn’t on Uber’s end.

We were left frustrated, with no valid explanation as to why part of our order was missing. While the food we did receive was delicious, the customer service was appalling and left us feeling...