HAUS Fallowfield — Restaurant in Manchester

It's rare that I ever go out of my way to leave a review but I can't say I've ever had such a poor experience with a takeaway, Manchester standards for food are increasingly high so I believe that there's no room for such poor performance.

From placing our order we endured an eye-watering 2-hour wait, after approx one hour we did call to hear an update to which we were told the food wouldn't be much longer. After another hour we became increasingly concerned that nothing was going to show up so we again called (despite struggling to get through to anybody) to be then told it would be a 5-10 min wait with additional free sides thrown in to make up for the trouble.

When the food finally arrived, things seemed to get quickly worse. The pizza was undercooked, the dough was basically raw, the toppings were sparce and poorly assembled. The bottom was soggy, I could go on. Being so hungry we tried to eat, inevitably leading to struggling to eat without feeling slightly ill afterwards - very poor.

A side of fries was missing from the order, no dips, no garnishes. Let me stress we ordered VEGAN chicken nuggets, we were given NORMAL chicken nuggets. We had 2 meat eaters to confirm that they were definitely CHICKEN nuggets - this really is a shocking mistake to make. This really turned things sour. Also those free sides we were promised, totally forgotten about?

After calling to try resolve this, we were continuously told that this was just 'human error' and that they would try and reimburse the situation with free extra sides. At this point we wanted nothing but an honest full refund.

I like to think that Manchester continuously exceeds in its takeaway food, but this has really changed my perspective on supporting these local pizza...

My friends and I went to the roof top restaurant. Although we are all appreciative of it being recently re-opened and considerate of staff being busy the service we received from the main waiter was awful.

We were treated rudely and when after an hour of waiting for our pizza we gently asked where they were there was no mention of an apology and frustration at us.

The atmosphere was totally off where there was no music and a feeling of being regularly ‘told-off’ by the waiter and frequently reminded of when the table must be left by. We understand completely that restaurants work on schedules but when pizza hasn’t come that was ordered at arrival 15 minutes before we are meant to ‘be out’ this is not on the customer. Would like to clarify that the clearing away waiter was polite and sympathetic.

When the food finally arrived it was nice and does have a great range of veggie/ vegan options so we enjoyed the that.

However, it is unlikely we will return soon and hope that they are able to sort this out for...

Came here for breakfast, there was only 2 other tables occupied. Ordered through the app as told, waited half an hour to then see my order had been refunded. The staff didn't even come up to explain what had gone on. Had to go down to the bar 3 times to ask what was going on. Re-ordered the breakfasts and drinks. These took another half an hour to arrive. The iced coffee was £4 and was in a half pint glass which was half full with ice so a complete rip off. Vegan breakfast was cold, avocado was hard and basically not edible. Vegan sausages tasted of really stale fat. Still a few drinks were missing which we had informed the waitress about around 5 times. Eventually my friends cup of tea was brought up about 40 minutes after initially ordering. Service was a joke and no apology for messing us around. Been here several times before for beer and pizza and its usually great but after that bad breakfast experience I wouldn't go...