Swan yard coffee & Kitchen — Restaurant in Metropolitan Borough of Solihull

An excellent place just to get a really good cup of coffee, cake or a meal. First class quality of food and the staff are brilliant. I take my dog there regularly as it is so good to have somewhere which will take dogs.

I was very perturbed to read a review by a Mr Harrington which severely criticised the hygiene at Swan Yard. Apparently, he was most put out because a guest had let their dog sit on the bench and "slurp" out of its bowl on the table. The standards of hygiene at this cafe are extremely high; I cannot see the need to slag off the establishment because of the behaviour of a guest. Maybe if he had pointed out the problem to the management at the time, they could have done something about it. Instead, he chose to leave a very negative review after the fact. He doesn't see why dogs should even be in there due to "hygiene" and "people with allergies to dogs". I would have thought that people with "allergies to dogs" would have the common sense not to go into a cafe or any other establishment that allows dogs, but maybe I expect some people to have more common sense than they actually have. Perhaps he should go to one of the other establishments in Knowle that doesn't allow dogs, then he won't have a problem.

Well done Swan Yard, you are an...

Living in or visiting Knowle ? This gem is a must ! From first entering you are made to feel welcome by the numerous staff. All of which are not only professional and courteous but friendly and approachable. As a now regular customer I can say with 100% honesty that they will more than accommodate your needs if it’s humanly possible. Both the coffee and food is of the highest standards and will surpass your expectations not only in speed of service but more importantly the quality produced by the kitchen team. The place is kept spotless and hygiene is clearly as important to them as customer satisfaction. In finishing a quality independent local business. It’s time to support local quality such as the “swan yard coffee...

Ordered fries with our meal and the young lady at the till, whilst hearing this, didn't put it through, so the meal arrived without and we had had to sort this out ourselves, without I might add receiving any kind of apology. I appreciate that mistakes do happen, but in light of the lady admitted it was her fault I'd have remedied this by giving the fries to the customer for free, by way of a gesture of kindness ( or maybe a free coffee or pudding as an alternative ). Little things like that go a long way in my book!

It does seem a little off to have to get our own cutlery, also.

Finally, might I request that if they do burgers, which they do, they add a veggie/vegan burger to the menu.

The...