KFC Milton Keynes East - Towergate

After placing our order on the service machine we sat and waited for 20mins. After this time the food still hadn’t arrived. I headed to the cashier and spoke to Emilia she was really apologetic and couldn’t work out what had happened and it appeared as an error between the service machine and their computer system. She told me food would be another 10mins. I explained my daughter was autistic and wouldn’t wait much longer and asked for a refund. Emilia asked if she would like some pop corn chicken and fries or an ice cream to eat whilst we waited. We accepted the popcorn chicken as my daughter cannot eat potatoes. She handed us our drinks and we sat back down. Emilia bought our food over once it was ready with extra complimentary fries as an apology. We ate our food and still came over to check in with us to make sure everything was okay. When we were finished we cleared the table or rubbish and were great again asking if we needed any boxes to take spare food home so I asked for a box for the spare fries and my sons left over chicken. She asked if we wanted to try their new chicken wrap we were so full we said no but she insisted we take one. She helped box up our food and popped it all into a fresh bag. Ready for our journey home. The food was hot fresh and very tasty. I’d like to congratulate Emilia for such amazing customer service and quick thinking to help my daughter. I’ve never experienced such kindness and gratitude that we did today. We will 100% be returning to your Tower Gate KFC branch! Thank you! A very happy mum