Chicken Shack — Restaurant in Newport

I am currently from Cardiff and my boyfriend lives in Newport whenever I sleep out over his for the night he asks me "babe what do you want to have for dinner?" and of course there I am shouting out "Chicken Shack" with excitement. This is one of my favourite places to eat in Newport.

Terrible customer service and will never order from there again. Left out of hours doctor with my 4 year old too late to cook, so stopped by Chicken Shack and ordered the Mega Combo (1 lemon & herb whole chicken, 1 hot whole chicken and 8 pieces also hot). I didn't check what they gave me in the bag and when I got home I noticed they did not send lemon and herb, but mild instead which my kids or myself cannot eat. I called and suggested I would order again tomorrow and they could give me a lemon & herb chicken for free. They refused and told me to drive there today to RETURN the mild one and collect the lemon & herb. Then they were suggesting that mild and lemon and herb ARE THE SAME. They just lost a potential great customer that orders every weekend. Terrible customer service, never again. If you want great chicken flavour with proper seasoning and great customer service... order from Lilos! Photo below of what I've received, including...

Ordered from here many of times. The taste of the food is lovely and its halal. Gave the service only a 3 because we had one incident where the driver came and left the food on the door and didn't knock, must of rang our bell and left which doesn't work at the moment but I taped over it to show it doesn't. Anyway we called up as it was wet from the rain and stone cold. Basically they believed the driver and not us. Which was abit frustrating but we decided to let it slip. I just make sure I keep an eye on the tracking app so it doesn't happen again. I would recommend the chicken fillet rice box, whole/half chicken how ever big you want. My husband loves the extra hot taste and I love the bbq and my kids love the chicken fillet burger and...