Indian Royal — Restaurant in North Hertfordshire

Called in on a Saturday evening on the off chance they had a table, they were busy but said to call back in half an hour which was fine for us. Went back and was given a table. We were left sitting for a good 10 mins and ignored. The waiter then brought napkins and cutlery and literally threw the napkins at each of us. I was so shocked it took me a few minutes to figure out what happened. We sat for another 5 minutes and were continued to be ignored. At this point we decided to leave and informed the staff that their customer service was appalling. Excuse was they were busy.. which is no excuse for throwing napkins at us. It was quite obvious they had no interest in serving another group at 8:30pm and did what they could into get us to leave so they could knock off early.

Will...

I visited on a Saturday night, they managed to fit us in with no problem (table of 2).

We were seen to straight away and ordered our drinks and some poppadom's. However it then took a while to order our mains due to a huge influx of reservations, 16 people across 3 or 4 tables!

When the waiter came back to take our mains order he was very apologetic.

Indian Royal seems like a very friendly restaurant in that if we lived in Letchworth, we would want this to be our local Indian, several customers seemed to be on first name terms with all the staff! The food was top notch, the service as mentioned above, was great and the prices were very reasonable. Around £40 for 2 mains, 2 naan, 1 rice, 4 poppadom's and...

I have had meals delivered from this restaurant and they have been excellent, however, when dining here our meals seem to cause some confusion when delivered to the table. I ordered a lamb Korhai, a mild dish with onion and peppers but the meal looked more like a Jalfrezi and was definitely as hot as a Jalfrezi. The others in my party also expressed disappointment and we all came to the conclusion that we had somebody else's order or that the chef was having an "off' day. When we raised our concerns we were told it was to do with hotter than average chillis, a slightly dubious excuse...