Harrows Inn — Restaurant in North Kesteven

Started our night outside and ordered through the app. Moved inside to watch the football and ordered our 2nd - 4th round without any issues.

Then ordered round 5 and 6, at the same time with two different orders. One came and the other didn't. No problem, just asked the staff if they had our other order. Turns out I ordered it to the table outside, apologised and explained.

They brought the drinks over and said they had asked everyone if it was their drinks. Found that one staff member was bringing us order 5 whilst another was looking around for our order 6. Again we apologised and explained we had started the night outside and forgot to change our table number on the app.

Thought we were having a laugh and joke with the landlord as she said we would have to pay , I said my friend would be pay it's all good. Then she kept "joking" about paying again and we said oh it's cause of the poor service we must have missed our drinks coming round. Completely thinking we were having a joke with them as we had a good laugh with the staff earlier that night.

Then the landlord came over and said she had spoken to her partner and we had to pay for the drinks. She said they had to throw away the drinks, even though earlier she had said her and a staff member had drank them already, so not a complete waste at all.

Little bewildered at the lack of customer service. It was two bottles of VK they had "thrown away" and charged us twice over a simple mistake.

I would understand if we had ordered a 6 pint round and no one had claimed it, but we have now paid double for our 2 drinks even though we spent all night drinking 5 rounds quietly to ourselves watching the football.

EDITED in response: Landlord landlady, whatever you call yourself. Someone claimed they were the landlady, this same person I watched drink the VK and the other member of staff also. That doesn't bother me, it's a pub you can have a drink whilst you're working. But to claim they were thrown away and then charge us twice is a joke.

Like I said above, we were being served by the landlady for our shots. I vaguely remember seeing another member of staff walk past at the same time, but we were joking with the landlady about the shots. Why didn't she ask if those were our drinks?

Either way we can go back and forth about it, but that's what happened. Just won't...

My wife and I decided to call into the Harrows for a drink after reading about the recent refurbishment. We had the misfortune to be served by possibly the rudest barmaid I have ever met. I asked for a taste of the real ale, she uttered not one word, she just slammed it down on the bar. We ordered our drinks, again no interaction from the barmaid.

We decided to have a second drink, and after waiting for around five minutes to be served, she managed to drag herself away from the other bar, where there were only a couple of customers. I and another guy were waiting for a refill. I ordered at the left hand side of the bar, and she plonked them down at the right hand side of the bar. I asked where our drinks were , and she said over there! No attempt to bring them to us.

I doubt we will return!

It’s a shame as it’s a nice pub. I really feel that the bar maid in question needs to address her customer...

We have eaten here a couple of times before and the food has been fine but this time it was very disappointing. So much so, I had a couple bites of mine and couldn't eat the rest. The fish was like mush and the potatoes used to make the skin on chips hadn't been washed properly so you could taste and feel the bits of grit in your mouth. It wasn't just me though, the others in our party weren't happy either. One even said it was probably one of the worst meals they'd ever eaten. They did at least try to eat theirs though but only because, we had been waiting so long for the food to arrive, they were really hungry by the time it did. Now, like most people, we understand that everyone has an off day but the staff never even asked if the food was...