Amaze Gourmet Spice — Restaurant in North Tyneside

Deeply disappointing experience. After calling the restaurant at 5:30 PM to confirm if they were open and accepting delivery orders, I was assured they were. When I double-checked on Google Maps, it showed the restaurant as closed, so I called again. This time, I was told they only take delivery orders via Uber Eats.

Following their instructions, I downloaded the Uber Eats app and placed my order, which was confirmed.

After waiting for 30–40 minutes, I received a notification that the restaurant had cancelled my order. Upon calling the restaurant, I was told they had decided not to accept further orders.

This contradicted the assurances I was given earlier and left me scrambling to make alternative arrangements during this festive period while hosting friends and family.

This level of miscommunication and poor service is unacceptable. It felt like takeaway customers are treated as an afterthought compared to dine-in guests, which is especially disappointing as a regular customer who has enjoyed dining in before.

If the restaurant cannot handle delivery or takeaway orders, they should not offer these services. This experience has seriously impacted my trust in their ability to deliver consistent service.

I would not recommend their ability to manage orders and urge the management to address these issues to prevent future customer...

Lovely staff with great service. Reassuringly clearly marked allergies on menu for gluten-free. We were excited because it’s not your usual run of the mill menu. Complimentary mango lussi shot and pani puri tasters. Not expensive and good portions. Clean bathrooms and imaginative dining room decoration. Onion bhajis were beautifully cooked and presented. Butter chicken was the most flavourful and full of chicken. Coconut chilli chicken was very coconut-y but little spice and three chilli heat was just from fresh chilli garnish. Garlic naan was fluffy & tasty and pilau rice nicely cooked. Trouble is, bhaji had no spices nor real flavour or seasoning. Both curries were overly sweet, saag aloo was really just potato and no spice nor sufficient seasoning. I really want to say how nice overall our experience deserved five stars but we prefer far bolder, more...

Had heard only wonderful things about this lovely place. And I’d recommended it without hesitation. I had the Lamb Balti and it contained generous chunks of the most tasty and tender lamb.

I had a takeout but the place is lovely and the customers dining all seemed to be having a lovely time.

They have offers on but the quality and value is the best incentive I could point you to.

It’s away from the many restaurants on Whitley Road and that can be a good thing.

Great food, lovely staff and...