They could do with hiring some more staff it seems, as the staff behind the counter were working flat out. As reported by other customers in their reviews, there were multiple uncleaned tables; but this is probably also down to the staff shortage. The staff were polite and clearly trying to make the best of a bad situation.
Whilst we were eating, the fire alarm went off 5 times in the space of 15 or 20 minutes. It was very loud so we rushed our food & drinks in order to leave. This was when we noticed the manager to be sat behind us, on a laptop, also looking stressed. Perhaps helping the other staff and finding the source of what was setting the fire alarm off would have been a better choice?
One of the drinks we ordered was a strawberry lemonade with popping boba. Whilst it was tasty, the straw provided was a normal thin paper straw and not a wide enough straw to allow the popping boba up. So basically, a drink that could not be fully consumed unless you wanted to take off the lid and try to tip them into your mouth (after having drunk all the liquid), but also tip them over yourself.
Our toasted sandwiches were nice but...
Read moreCalled in earlier this week with my dad. We will never be back. It wasn't busy, 2 people (one party) in front of us and seemed to wait forever. 3 members of staff behind the till, only one of them seemed to be serving, the other two just seemed to hover about. Countertops filthy. We both got a sausage roll as not much selection left. They were put in the oven but both barely warm. Were very flat and had a weird cinnanond taste. Actually probably the worst one I've ever had. And most expensive. Also gave us the wrong cutlery. Like I said, not very busy but SEVEN uncleared tables. It was awful, especially as other members of staff didnt seem to be doing much. Staff didnt seem profressional - e.g. talking about smoke breaks in front of a growing queue. Lady didnt have any 5ps in her till so she gave the woman in front money from the tip jar (and more than 5p as she wasnt able to find it in there either). Like I said, will never be back and I've told a few...
Read moreI used to come here every other week for a treat, now I come twice a year and only that much so I can buy a box of four muffins for £10 (discounted) and share three with my brother when he visits. I'm not paying minimum £3.50 for a muffin!
Prices are ridiculous now! £3.70 for a mocha which didn't taste nice at all with no chocolate taste. That's more than I've paid all year anywhere else, even in Belfast! I had a special edition 'biscoff' muffin, it's just their toffee muffin with a biscuit on the top for which they charge an extra 45p! And not even one 'loyalty' stamp for buying a box of muffins, how mean.
Tables are often cleared slowly even in quiet periods, sometimes difficult to find a table that's not got a previous customer's cups & tray. My table was clear, but it wasn't cleaned very well and I had to finish the job myself.
There are much better coffee shops in Banbridge itself, but it's convenient for the...
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