Domino's Pizza - Portrush — Restaurant in Northern Ireland

Absolute disgrace – shocking staff and no refund This Domino’s is a total joke. I ordered on Saturday night through Just Eat, only to be told they never got my order and I’d get a refund. I then had to reorder over the phone and pay the driver when the food finally arrived. Then on Sunday morning, I get a call saying the SAME order has been delivered again! I’ve called three times trying to get my £40 refund back and have been messed around every single time. The staff are shocking – rude, unhelpful, and downright dishonest. The so-called manager I spoke to was extremely cheeky, hung up on me without even taking my details, and couldn’t care less about resolving the issue. I’ve now been lied to multiple times and left out of pocket. This place is an absolute disgrace – appalling customer service and staff who treat customers with no respect. Avoid this branch like the plague – they’ll happily take your money...

I ordered from here a few weeks back when I was visiting. Everything seemed fine until I actually got the pizza. The thing looked like it was it was used as a football all the way down to my house. After two slices out of the medium pizza, the rest of it just went into the trash. It was a massive waste of money. When I got the ‘how did we do’ email, I let them know what happened. When they asked if I would like to be contacted by email to resolve the matter (an automated question by the looks of it), I said yet. I’ve heard nothing for two weeks, however now they are sending me spam. This location ruined an entire chain for me. If I ever again find myself in a situation like this again, I will either order anything but domino's.. or just not have supper...

Got food from here Wednesday night, can't fault the food at all. However, I got a can of drink with my meal and did what I usually do when my hands are full, I put it in my handbag. It wasn't until I got home and realised my bag was leaking that there was a hole in the can and it had leaked all over my bag and belongings including my phone, phone charger, purse etc. Nothing in my bag could have pierced it, I assume it was there when I got it and when it moved in my bag on the journey home, it leaked.

I think staff really need to start quality checking products before they give them out. It's upsetting as it's something that shouldn't have happened but did, now I'm left with a damaged phone and ruined belongings...