Had lunch today. 3 adults and 2 kids. Wife (who's veggie) ordered veggie chilli with a side of rice. All orders arrived at the same time but wife's order was wrong. It came served on a naan bread with no rice. Explained this to the waitress who looked puzzled and proceeded to take the whole dish away when all we really needed was a side serving of rice adding. 20 minutes later when most of us were nearly finished our meal we started to wonder why it was taking so long just to add some rice, when a different waitress came back with...a chicken dish for my wife. Wrong again. This time when we explained that this food was also wrong and what it should have been we were given no apology. That dish was taken away - and my wife got a rather obvious disgruntled look from the waitress (as if it was our fault that the food was wrong again). This was noticed by her and another member of our party. 15 minutes later when everyone else had finished eating their food, the correct dish was served so my wife ended up eating alone. Manager was made aware of the problems as when we paid at the end he apologized which was appreciated. We were offered no gesture of goodwill for the party having to wait twice for the correct meal to be served and for having to eat separately.
Food was very good 8/10 - zero complaints there. Service was very poor 2/10 - sadly we won't be returning because of that.
Hence what I believe is a fair review...
Read moreBooked a family dinner for Dad's 75th birthday here tonight, and we definitely won't be back again. Before we even started to eat, the smell of paint was so overwhelming we had to close the window. 3 of the starters had to he sent back again. The Cleos plate (Basically a ceasar salad) was absolutely disgusting. Slices of processed chicken with a thick yellow mayonnaise (photo attached, including the brown bit of chicken). The salt pot must have fallen into the soup of the day, and the smoked toast was sodden with sweet chilli oil (not mentioned in the description). The coke and Club orange must have been 'on tap' as there wasn't much flavour in either. For mains, the strip and dip (chicken goujons) were tasteless and greasy, the cod in breadcrumbs (was it cod?) was stodgy, the bacon on the burger was cremated and the tobacco onions were cold. Eating these is probably what caused my brother to be quite ill not long after eating. We didn't even wait to have the birthday cake brought over. We collected it, paid our bill, and couldn't wait to leave. Never to return again I might add. On a positive note, the staff were very friendly and helpful, particularly Chantelle (I think her name was), but the kitchen seriously needs to sort itself out. I'm very...
Read moreWe live in South East England for a big part of the year and cannot find a pub or resturant to compare with the texture and flavour of the steaks that are so consistent each time we visit. Not only the meals but the friendliness and proffessional of the staff. Thank you for so nice a welcome and such a lovely meal. Our compliments to the Chefs, Management and staff. Will be back...
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