Gwen's Cafe — Restaurant in Northern Ireland

Would not recommend. I won’t be back. Came here just over a month ago and got sticky chilli chicken. Got a hair in it. I was given a new plate of food and did not get discount. Gave the benefit of the doubt for this. However, went back again today and when i received my food there was another hair on my plate for the second time. I had called for a member of staff and had said it was the second time this had occurred within a few months of each other. Again, i was offered another meal and the only thing discounted off the bill was 2 diet coke. Staff working in a busy environment with no hair nets and when this was mentioned i was totally ignored by the...

Hi, when in Ballymena we always eat in Gwens but today when we asked to sit in a cubicle as my husband had a hip replacement 2 weeks ago we were refused and made to squeeze into a small table with nowhere to prop his crutches, I understand you want to keep the bigger tables for more than 2 diners but when I managed to get him out of the seat again with no room between tables it was a struggle, 2 cubicles had couples in them and 1 was empty , I thought an exception should have been made for a pensioner on crutches, we...

Food is bang on! Been for lunch before (only because too late for brekkie) & it was actually beautiful which I had not expected from a small, mostly pensioner clientele cafe. I grew up a Nobel Cafe loyal and only went to Gwen's because fam liked it/service in Nobels was poor and/or it was busy and people queue by your tables rather than the tills. Definitely converted! Went today for a fry (they're famous for frys!) and the service was slower than usual but v v busy so understandable & like I said, the food...