Britons Arms — Restaurant in Norwich

Firstly, the waitresses here were very good, and this has no reflection on them.

Yesterday I arranged to meet my wife and her friend at the Britons Arms. They had been there for quite a while and had enjoyed the service, food etc that they had purchased. When I arrived I ordered a pot of tea which the waitress bought over. We were sorting out the cups and tea pot when who I presume is the owner leant over the counter and said can you put the teapot on the mat provided to stop the table getting damaged. I apologised, then she venomously screamed at me, "I don't want apologies, JUST DO IT " Not wanting to create a situation, I sat there in silence, in shock, I have NEVER been spoken to like this in any establishment. As paying customers, you expect a good service of good product in a happy environment, not this. The table itself was an old ex pub looking table, not quite ready for the Antiques Roadshow.

If this "lady" can talk to paying customers like this, we all sat there and wondered how she speaks to and treats her staff?

Needless to say, none of us will be going back there, as none of us want to fund poor manners and ignorance. There are many better and friendly establishments in the...

I had high hopes for Sunday lunch at the Britons Arms after reading so many 5 star reviews. What a disappointment. Yes, the building is a historic one but the interior is not charming. Furniture was cheap and basic, tables were sticky. All this could be forgiven if the food was good - but it was really awful. My fish pie was watery and inedible, and I couldn't eat more than two mouthfuls. My companion's beef roast was a horrid school dinner style mess. Piled high, yes, but dreadful quality, overcooked beef and roast potatoes that looked and tasted like they'd been cooked days before. On the plus side the service was good - the younger waitress who served us was friendly and capable and apologetic when I said I didn't like my meal. In hindsight I really should have complained more forcefully and not paid - but hey, we're British and tend to shy away from complaining in restaurants! There are so many cafes and pubs in Norwich so do yourselves a favour and steer well clear of this one. Oh and there was no loo roll in either of...

Britons Arms is Norwich’s best kept secret. Situated in Elm Hill, on the old cobbled road not far from the cathedral, awaits a warm, welcoming, quaint restaurant. I have dined there while visiting Norwich with my sister and while working away from home. Richard who runs the restaurant is always welcoming and lovely to chat with. His menu has a great variety and the food is exquisite. I always feel spoilt for choice. The puddings are to live for! and there is a nice selection of wine and spirit’s. I love the quirky building, one of the oldest buildings in Norwich, which was in the film Stardust. If you visit in the warmer months it’s nice to eat in the little secret garden which is adjacent to the church garden. The atmosphere is very relaxed and arty with a friendly rustic feel. I almost forgot to mention the home made cakes! Pop in for coffee and cake while out shopping, you won’t be disappointed. I highly recommend this wonderful gem and looking forward to...