Really good company, however:

Ordered breakfast and coffee this morning for all my staff, total order nearly £70.00.

Went into the Daleside Road branch only to be shouted at by the manager that: YOUR ORDER IS NOT READY WAIT OUTSIDE!!!

i did as I was told.

Went in to collect the order and asked for brown and tomato sauce packets, this time to be told that I should have specified that on my order when ordering on the app! I calmly mentioned that I couldn't do that as s I didn't know which of my staff would want condiments! The response took me back a little as I was told that they couldn't just give me these as it will come out of their profit!

Went to Aldi next door and purchased these.

Came out and realised that I was one drink short (ordered 8 only received 7). Went in again and was immediately faced with aggression from the manager who said and I quote "I HAVE GIVEN YOU AN AMERICANO"! Again, I calmly explained that I actually ordered 2 Americano's. She then checked my order and proceeded to make the second coffee!

So there you go, what should have been a pleasant experience turned into a very bad experience all down to one person and their attitude.

After this experience I think I'll be looking for another coffee shop...