Mazzo — Restaurant in Oldham

We ate in all the restaurants in this group, Sorella & Pan Asia (Uppermill, Saddleworth), and Sorriso (Ashton) plus Mazzo’s a few times before they moved to the new premises. We booked the private room upstairs for my wife’s 60th birthday. The service etc. was shocking. The head waiter’s attitude left a lot to be desired, we ordered drinks, beer, wine & cocktails. My stepdaughter’s cocktail was very bitter, so she asked politely if they could add some sugar or syrup to it. When it arrived back it was no better, after the other women in our party took a sip, it was agreed to ask for it to be replaced, he was not happy. My son & his girlfriend ordered Chateaubriand to share, ordered it medium, and it came well done. At £85.00 you would expect better. When they pointed out they ordered it to be medium the same waiter took it away and said he would be 10 mins. 45 mins later a young lady arrived with the replacement steak & just plonked it on a spare table & left. We were all bewildered, it sat there for 5 minutes until somebody asked the waitress what was happening. She then said only one waiter could carve it & he was busy, a few mins later the head water arrived. In addition to this my brother-in-law’s steak was not how he had ordered it but because he eats there a lot, he decided just to eat it.

I asked the waitress I'd like to speak a manager, she said I'll get him for you, nobody arrived. Clearly they're not bothered.

Our table was booked for 17.00, at 19.50 a waiter came over & said we need the table back, no problem I said we have all finished, bring me the Bill. At 20.20, another waiter arrived again asking us to vacate the table, when I pointed out we were still waiting for the Bill he shot off to produce it, £636. From start to finish the service was shocking, clearly, they cannot cope & need to employ more qualified staff, or they are just getting too big, because they are opening more & more restaurants etc. in the Royton area. Restaurants are closing, yet these guys a bucking the trend???

From reading the other complaints I'm not expecting a reply.

We won't be eating in any of their restaurants, cafe's or staying in any of...

Absolutely amazing, I always try to look for new places to try when up visiting family in the area . Mazzo is so worth all the hype . I would recommend booking as it's an extremely popular and busy place and for good reasons. Booking online is a simple and easy process with options for floor specificatio,for people who may have trouble with stairs, etc . Everyone we dealt with was fantastic as we had to call twice to increase the reservation and was done so professionally. It's set over two large extensive floors and tastefully decorated, creating a warm, welcoming atmosphere. The service as with the food was outstanding from start to finish 👏. We had the cheesy garlic bread , bruschetta pomodoro, fungi caprino to start and carbonara (the best and hottest iv ever had ) tagliatelle ragu di cinghiale which was wild boar as well as pizza and tuffle fries 🍟 😋. Desserts for those who could manage were classic tiramisu and cheesecake of the day . Now, the pinot blush was something else 😍 and in lush crisp glass, which is a mush for me . Now price wise, I couldn't believe the value standard Italian's price but outstanding food , wine, and service . Service charge was included on the bill and was made very clear to us when paying as we were trying to tip . I would happily drive the 3.5 hours to dine here again . Honestly, I can't find a fault it's been a while since iv left somewhere that had great food and great service in a wonderful setting. Fantastic work, guys. I hope to be back up...

Reviewed August 2021 Pass it by.. you may regret it The place is actually just off the main road through Royton.. just past the shopping precinct (if coming from the south) - slow down... its on the left. From our recent experience, you wont regret it

This visit blended in nicely with an attended Northern Soul all day dance event at the Royton Band Club (literally just around the corner)

Pre-Booking is a must, and in our case a blessing as the it was the last night before the restaurant close for the August (and reopens in the first week of September.

Both my partner and I agree that the at-table service was extremely courteous and informative.

Drinks: Cabernet Sauvignon and Montepulciano Reserve.

Starters: Pate Mazzo and Mozzarella en Carrozza Whilst the Mozzarella was nice and plentiful, I think I shall go with my foodie partners next time. The pate was simply 'melt in the mouth' and consisted of Duck and Chicken liver, I have tasted this pate before.. but THIS was different.served with red onion, marmalade and fresh toast).

Main course: Faralle Piccanti (penne with spicy calabrian sausage, spinach and onions in a tomato sauce) and Tagliatelle Polpette (meatballs with oinion, garlick, chilli and basil in a spicy tomato sauce) Both main meals were eaten with relish, both thoroughly enjoyed.

This place is deserving of...