Sorella Uppermill — Restaurant in Oldham

Four of us visited the restaurant last night (31st October) and, to begin with, we were actually having a lovely evening. The atmosphere was nice and the food itself tasted great, we ordered two arancini starters, then mains including a linguine pescatori, a carbonara, and two rigatoni pesto dishes. Everything seemed enjoyable at the time, and we all left saying how nice the food was. Unfortunately, around eight hours later, I woke up extremely unwell and was being sick throughout the morning. The other members of our group also felt ill, which was very concerning given we had all eaten there the same night. I don’t have any allergies, I’m rarely ever sick, and I hadn’t eaten anything else unusual that day, so it was very out of the blue. I decided to call the restaurant this morning to inform them not to complain or demand anything, but simply to make them aware in case there was a potential issue with one of the dishes. However, the response I received was shockingly rude and dismissive. The man I spoke to (who I believe was the manager) immediately said that no one else had called to report anything, implying I was lying or exaggerating. He showed no concern at all, no willingness to listen, and definitely no apology. Instead, he went on about how all the food is fresh and suggested that it couldn’t possibly be anything to do with them. I explained again that I wasn’t trying to make accusations, I just thought it was important to let them know what had happened in case other customers experienced the same thing. His attitude, however, made that impossible. He was extremely defensive and quite frankly obnoxious. I was offered a “drink on the house” next time, but after that conversation there absolutely won’t be a next time. I genuinely didn’t want to leave a negative review I would have much preferred to resolve this directly and calmly over the phone. But the manager’s behaviour was so unnecessarily rude and dismissive that I feel people should be aware. When customers become very unwell after dining somewhere, the least you expect is some courtesy, concern, and professionalism not to be spoken to as if you’re making things up. It’s a shame because the food itself was lovely, but good food means nothing if it’s followed by hours of illness and terrible customer service. Clearly, the management has lost sight of what it means to care about their customers. Money and pride seem to have come before basic respect and responsibility. I certainly won’t be returning, and I hope others think twice before...

I visited here two months ago and was impressed but this trip, sadly, was a different experience. The service was shocking food OK.

When we got there, the atmosphere was lovely. We gave our drinks order but had to remind the waiter as he forgot to bring them over. Starters were nice, beef carpaccio was tasty.

Main courses - one of the pizzas had a big, long black hair on the top of it. We pointed this out and a new one was provided quite quickly which was good. Two of us had seafood pasta, the portions of which were disappointing. Overall, these dishes were substandard.

No one at any point came to ask us how the food was. After we finished, we were left with dirty plates for 20mins. The restaurant by this time was very quiet so it wasn't as if staff were rushed off their feet and there were plenty of them about.

When the waiter finally came to clear our plates, no offer of another drink, despite him taking our empty glasses. No offer of any dessert menu or coffees. We waited another 15 mins before we went to the bar and asked for the bill. Very disappointing. Unfortunately, this meal was booked for us to celebrate an 80th birthday with family. The experience wasn't great and we definitely will not be returning. I would advise people to visit elsewhere unless you want to waste your money on terrible service and...

We went here to celebrate my mother-in-law’s 60th birthday; however, the incident that occurred during our meal left us deeply disappointed and frustrated. We had to leave, and the celebration is ruined.

Our waiter placed a hot metal plate dangerously close to my 10-month-old baby. Shockingly, the waiter didn't bother to inquire if it was safe to leave the hot plate there or if we preferred it to be moved to a safer location.

Before we could react, my baby touched the scalding hot plate, resulting in immediate pain and distress. Despite the obvious distress caused, the waiter failed to acknowledge the incident or offer any form of apology or assistance. My husband and I were left scrambling to soothe our baby, disrupting the entire meal experience.

The lack of concern for the safety and well-being of our family, particularly the youngest member, was unacceptable. We couldn't even enjoy the rest of our meal as we were preoccupied with comforting our upset baby.

This incident not only ruined what was supposed to be a special celebration but also left us deeply unsettled and disappointed in the restaurant's lack of responsibility and care. As paying customers, we expect better treatment, especially when celebrating significant milestones with...