Called in for some drinks and a bite to eat as we had gone for a walk along the canal. We have been here before with no issues and therefore returning customers. We sat down outside with our spaniel and waited a good ten minutes before we were given four menus. We chose two skinny latte and two hot chocolate. One with cream and bits on and one without, and two Bakewell pudding. We waited a further fifteen minutes before our order was taken and then waited …. And waited…. And waited. ….my son went inside to see if there was a problem and was told they were on with our order. Then a waitress came out and asked us if the hot chocolate were both with cream and bit etc so we told her our requirements again. A further ten minutes later and our drinks were brought out. My husband and I had the lattes which were cold and my son and daughter in law had the hot chocolate. There was no sign on the Bakewell pudding so we gave up. My husband went in to pay and asked for the manager and was faced with a formidable woman who wanted to know what the problem was and he told her. She looked at the bill and said the Bakewell pudding were on there in an accusing manner . He had to repeat we had not had them and had waited over 45 minutes for four substandard drinks. He asked for a discount and there was no chance !! He then said we would not be returning and apparently that was fine with her!! Awful service and poor coffees....
Read moreUpdate: reducing from 5 stars to 2 as they clearly changed management and the service is SO much worse. The waiter was dismissive with every question I asked her (including the changing in management, which she confirmed). The meal I received this time was acceptable at best. The toasts were totally burnt - as in black on bottom side. We asked them to bring unburned toasts and we didn't even receive an apology. The waiter was also very unpleasant. Won't be coming back.
Went there after a hike through Peak District and the day couldn't have finished in a better way. Although it was after 5pm we were still allowed to take the vegan breakfast (they serve it for the whole day on the weekend) and i couldn't have asked for more! Every single ingredient was delicious. The vegan sausages were veeery tasty. The bread was toasted on pointed and the cappuccino with oat milk was top notch. We finished with 2 amazing vegan cake slices. All together was like 20£, which I think is an amazing price, especially considering the 5* quality of everything. Staff was also very welcoming and there were lovely dogs everywhere. The location is also amazing (by the canal) and the physical café utterly comfy. Will...
Read moreBeen here quite a few times......a lovely little place to stop off for a bite to eat, and dog friendly too. Never had any cause to 'complain' until yesterday. Not a massive issue, but one I think people need to be aware of, and one Management need to sort out. So, my Wife ordered the sausage breakfast butty, and I ordered the same...with an extra portion of bacon. On arrival, to my surprise, my Wife had 2 sausages (4 x halves) on hers, but I only had 1 x sausage (2 x halves) and my 'extra' bacon!!! How is this right? The waitress couldn't really answer, and just said that's is what they've been "told to do when people order an extra filling"?! So, customers are spending extra ££s for extra fillings, only to be 'shorted' on the original filling?! Fair enough, when I challenged this our bill was reduced just to the standard price of a butty, but I would have been none the wiser if my wife had ordered something different. This is not on, and as I say, Management really need to address this to avoid any more...
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