Curry Adda — Restaurant in Oxford

Zero stars for Zero service. I can’t believe it! This weekend I walked out of Curry Adda after a stand-up argument with Raz, the manager. We are regulars – we have a take-away or eat in almost every week – perhaps 40 times a year. So you can see we like the restaurant. So why an argument? My wife likes very mild food and until 3 weeks ago there wasn’t a problem. However, last weekend (and to a degree the previous two weekends) the Butter Chicken and the Saag Aloo were too spicy-hot for her to eat. I rang the restaurant and told them and said we could discuss it next time we came in. She ate something else and we binned the Butter Chicken – I don’t eat creamy. When we arrived on Saturday I explained this to Raz, the manager, and said we wanted to taste tonight’s dishes before we took them away. He was most uncooperative and said there was no way the Butter Chicken could have been too spicy as he had seen it prepared and also nobody had complained about the Saag Aloo curry. When I attempted to say something he raised his voice and constantly talked me down and would not let me speak – reiterating that the problem was not with the food but with us. Two or three times I asked if he would let me have a chance to explain and he eventually did so. However he was obstinately adamant that the only problem was us. Bear in mind that we were not looking for a refund or anything like that - just a little sympathy and understanding. Not the confrontation which should never have happened.

We left.

Very disappointed as we have followed Aziz for some 40 years -...

HORRIBLE PEOPLE! HORRIBLE FOOD! I CALLED TO SPEAK WITH THE MANAGER AFTER RECEIVING A FOOD ORDER WITH MISSING ITEM'S. I WAS LAUGHED AT BY THE MANAGER AND TOLD, I MUST BE NEW TO DELIVEROO BECAUSE THEY STOLE MY FOOD AND IT'S WHAT THEY DO! I WAS MOCKED FOR MY NAIVETY, NOT KNOWING DELIVEROO DRIVERS ARE KNOWN FOR HELPING THEMSELVES TO CUSTOMER'S ORDERS!

I SPENT AROUND £50 FOR FOOD THAT WASN'T FIT FOR CONSUMPTION. ONE OF THE DISHES I ORDERED WAS BUTTER CHICKEN WHICH IS AN INDIAN CLASSIC AND FAVE... WHEN I CALLED TO ASK WHY THE DISH WASN'T COOKED IN A CASHEW SAUCE, I WAS TOLD WE DON'T USE CASHEWS WE JUST ADD BUTTER TO THE CHICKEN DISH HENCE. ..

THE OTHER DISHES WERE NOT TASTY AND SUBSTANDARD TOO. I REGRET ORDERING FROM CURRY ADDA. IT'S THE 1ST AND LAST FOR ME!

THEY ALL NEED TO RETRAIN IN CUSTOMER SERVICE.

CURRY ADDA, YOU WERE EXTREMELY RUDE, DISRESPECTFUL AND MOCKED ME BY LAUGHING WHEN I CALLED TO TELL YOU PART OF MY ORDER WAS MISSING!

DISGUSTING BEHAVIOUR!

YOU SHOULD VE ASHAMED...

My friend placed a pickup order through Deliveroo, which was already paid for. They were in hospital so when we arrived to collect it, the restaurant claimed they had never received a "pickup" order before. The lady in the reception insisted that only Deliveroo drivers pick up orders, despite the receipt clearly stating "Pick Up." It was really disappointing.

We had a screenshot of the order as proof, but they were unsure whether it was paid or not. This was frustrating because, as a partner with Deliveroo, they should have basic knowledge of how pickup orders work.

In the end, we had to provide more screenshots of the payment as proof, which was quite annoying. This experience was very inconvenient and should be addressed to avoid similar issues...