Melted — Restaurant in Portsmouth

Very very disappointed with my order. I ordered a selection of 12 Brownies for a special occasion at work. Unfortunately what I got I would not consider as a selection, as I only had 2 types. I am sorry but what I received I would not consider as your 'award winning' brownies. They did not resemble the photos of brownies that you have on Facebook or on your website. They looked no better than something I could buy in a supermarket. Half as thick and very boring looking. The selection I got seemed like ones no-one wanted. I have had brownies from here before and was very impressed. I had ones like Malteasers, After 8 & Lemon Meringue topped ones. The most I had was quite a few with Oreos on!

As I ordered online there was not a list so I did not know what was currently available but I thought that the staff would have picked me a nice selection so I left that down to them. I was actually a little embarassed when I took them into work as they were not what I had expected and as I said they could have come from a supermarket. They certainly did not look worth the money and at £14 they were not cheap​.

Also as I ordered online I had to pay £2 delivery even though on the outside signage of the Melted shop it states "Free Delivery" within 3 miles. I am just under...

I contacted Melted via email hoping to order a box of Brownies for my husband for Father’s Day. Dan got back to me really quickly & let me know that they would be more than happy to box me up a selection ready to collect a few days later. The brownies are to die for, amazing qualify & a great price. You could be fooled into thinking a Brownie is just a Brownie - but that is just not so with these - They have a slight, crisp outer edge, topped with all sorts of deliciousness (Cream Egg is a must try), the middle is a gooey, melt in the mouth taste sensation (not a bitter, dark chocolate tang to be had). We live 25 miles away & there is no-one nearer that creates Brownies this good - I would highly recommend Melted for all you savoury & sweet cravings!

Thank you so much you made one Dad (& Mum, oh & kids) very happy…(Damn kids, we’d rather not have had to share but apparently it’s not a good thing to teach your...

I did not receive my food and no responsibility was taken whatsoever. I was told to never call and order again. I made a genuine mistake online and my food was apparently delivered to my neighbor but my neighbor came home and said he spoke to the driver and advised they had the wrong address and my food was taken away and NOT delivered or left outside the door as advised. Poor telephone manner and very unprofessional. I was even shouted at. Is that the type of customer service you deliver?? I definitely will never order from your restaurant again. All I simply requested was for my food to be re delivered. How hard is that??!!! I will be disputing your...