COFFEE ST — Restaurant in Rotherham

Sadly not a good experience today. Ordered two Tuna Melts at the counter which got lost on their way to the kitchen a foot away. Ordered at about 2pm & they arrived about forty minutes later (shortly before closure at 3pm) after loads of full English breakfasts went to other tables, some of which were ordered after we did. Bit frustrating when waiting for a Toastie that takes two minutes to make.

Didn't get a hello on arrival, menus delivered to the table in silence. Food was rushed when it arrived so was barely toasted, tasted like cheddar in it rather than mozzarella as stated on the menu.

Missing order not spotted until we chased which didn't show a great deal of care or oversight from (what I assume was) the senior member of staff whom I placed the order with. Overall there seemed to be a very young group of staff on who needed better supervision & probably training.

At one point there were around four or five tables (out of about twelve/thirteen total) that needed clearing but this didn't seem to be on the radar of the front of house member of staff at all who wasn't busy. The first empty table we sat at had been cleared but not wiped down with crumbs left all over it, the second one felt sightly sticky like it needed a wash down.

God knows how things go when there are a lot of coffee orders which are time intensive.

It had apparently been "busy in the kitchen" but the place was only half full so this seemed to be more a problem with how long all the fryups take to make.

The error wasn't explained very well by the young FOH staff member (inexperienced or needed better training) who gave us some complimentary loyalty drink cards as compensation. If I had to guess, the owner/manager had likely dodged working the bank holiday or left early. There was an constant unpleasant smell of cooking oil which clung to...

I never write bad reviews, but the customer service that we had was disgusting. We were left waiting an hour for our food (with no warning prior, and we ordered simple breakfast dishes!- an hour for beans and toast? Shocking!)

We had to ask where our food was after 45 minutes, they gave an half hearted sorry and said it will be 5 minutes. It took an extra 10 minutes on top of that, and only had one meal served, and had to wait ANOTHER 5 minutes on top of that, for the other meal to be served. None of the staff cared at all, (which I don't think it's unreasonable to expect toast to take less than an hour to cook).

I could see through the kitchen that my boyfriends bacon was plated up on the side for 30 minutes, which of course was cold.

The food is overpriced and not special at all-definitely not worth the hour wait, or their ridiculous prices.

I thought we'd go here because of the good reviews and it looks nice, but unfortunately I was very wrong.

I wished to resolve this and asked to see the manager, and when they asked him the only response we got was 'he's too busy'. It is so wrong to treat customers this way, and they clearly don't care about anyone after they've took your money. At the time, it was the least busy-so clearly the manger lacks any decency and does not value his paying customers and staff, by sending his waiting staff to not deal with the situation. There is clearly organisational issues.

Awful experience, WE WOULDN'T RECOMMEND THIS PLACE AT ALL-save your money and time, and surround yourself in a friendly environment.

We went to Greggs after for dessert, and the service was a million times friendlier. I could've got baked beans faster in the Sahara desert...

Update 07/04/24 - I could be qeong, bit it feels like it's under new management. The menu has completely changed and (in my opinion) been over complicated. No longer can you order a "full english", you have to order a "base" (such as egg on toast), and then add individual items at a cost of £1.25 each. It makes something simple, more difficult. Granted you do then order exactly what you want, avoiding waste.

In terms of the taste and quality of the food, it's fantastic. You'll probably have a decent wait, but it's worth it.

This is an extremely popular place, and for a good reason!! The range and quality of food is superb......well at least for breakfast anyway!! They clean the tables after each use, which is great to see. The one thing that let's them down (and may have a part in whether I return), is the time you have to wait for food. I arrived at 11:20 on a Sunday, and had to wait 45 minutes for my food. They really need to increase the staff in the kitchen to cope with busy times. Before I got my food, they did start to tell people there was a delay of 30 minutes, but we were advised when we ordered. It tarnished what was actually really good food, and affected the...