McDonald's — Restaurant in Rotherham

McDonald's in Rotherham tut tut tut, where do we begin? Firstly I'd like to point out it was at a busy time on a Sunday, (England ladies were playing at Rotherham's football ground). Our problem was not with the waiting time, but rather something else. We are a family of 4 (2 adults and 2 children's meals).

Let's start with the seating area, the bins were fine (clean and recently emptied) plus points! But you are let down by how dirty, the floor, the walls, the tables, the chairs, the tablet holders and glass panels were. We didn't use the toilet so can't comment on that. We actually took our meal and eat it outside on some benches which were sadly cleaner!.

The meals, oh the meals..

The fries were not cooked enough in the middle it was like raw potato which were tried to be disguised with the layers of salt on them, my children couldn't eat them as they told me it hurt their tongue's! The chicken nuggets were fine so they didn't go Hungary at least. The wife had a specially prepared burger which was also fine. But my Big Tasty burger was a different story. I'd asked for a burger without bacon but could clearly taste the bacon, it was like the bacon had just been pulled off the burger to save time, and the bun just put back on. I didn't eat any of it but the local vagrant who asked if 'I was going to eat that?' did but stated it didn't taste right!!

The plus marks

+The staff were friendly +Easy to order

When you have a Mac-ds you know what you are getting but sadly this one was a huge let down. Would...

It was a lot later than I usely go in & it was BUSY & I was annoyed @ so many individuals why on earth can't they put their used items ie tray cups Burger wrappers in the trash bin it only take 2sec to put it in they walk right past the bins & after having their food & No Doubt enjoyed what they've had why leave the RUBBISH for someone else to clean up the Employees work hard as it is so come folk play ur part & show some love & kindness make life easier for all & it's Not Just the YOUNG WHO Do it yesterday there was a oldish female say about 60/63 who Just got up & started to walk to the door So I just turned to her & said politely are you going to put ur RUBBISH in the bin & she Just looked @ me & said that's what the cleaners get paid for so I responded by saying its OK u have a Nice day u might need someone to help u one day & I put it in the bin !! The young girls on front of house already have a lot on their plates they go out of their way to Greet u & help u in this store anyway Bridgegate town kindness doesn't cost...

Right so i rated one star as I ordered via uber eats and was overall disappointed with this experience (Missing items & separate never showed up order). How ever I rang the store which told me to ring uber eats and I couldn't get through to them so I tried the store again. Speaking to the same guy i did each time I suggested going to the store to pick up my missing items. Now this is where Dylan the shift manager I spoke to went above and beyond to solve my issue. He replaced the missing items and gave us free desserts and a free mcspicy which are so tasty btw and he replaced the missing order that never showed and then completed all that with a with a taxi back to me destination. Credit to the store was so disappointed but not at the end of it all I was full of tasty food we actually got no thanks to uber eats. so big thanks to dylan hope ya see this keep up the good work Dylan lost my receipt so couldnt do...