Neelagiree Restaurant — Restaurant in Rotherham

Beautiful food, well cooked and presented. Really good choice of options. Well decorated and maintained interior, and prices, for the actual menu items, are pretty average. Unfortunately, there were issues on my visit. I only went in on a Sunday because of their huge sign outside telling of their Sunday Buffet for £12.99 each. We got the family together so we could go down and try a variety of different foods in a new (to us) restaurant. When we got inside, we were seated and given menus. We said we wanted the buffet and they said "We don't do a buffet", so this seems to be a bit of a bait and switch. By this time, we were in, hungry and sat so felt we had no option but to order from the menu. After ordering from a list of items for a Sunday lunch menu (and being told we could order from anywhere on the menu by a friendly staff member), a couple of our items were delivered to the table. After 5 minutes, with no sign of the rest of our food, I finally managed to find one of the two staff who said those items were starters (this wasn't mentioned in the lunch menu list), and I should have said if I didn't want them as starters. There was no acceptance when I explained that there was no reference to them being starter items, I was just told I was in the wrong, I should have said I didn't want starters, and they could bring the rest of the food out if we wished. I agreed and almost 10 minutes later, with the "starters" almost cold, the rest of the food came out. This was an hour after we arrived, and we put that down to the limited number of staff. That food was delicious, the portion sizes were good, and the staff apart from that incident were very friendly. Come the bill however, the advertised £12.99 per head was well exceeded - as far as the staff was concerned the sign on their building (which has been there a while) might as well not exist. I was disappointed by the bait and switch marketing, frustrated by the response to an issue experienced, and despite the quality of the food, it's not enough to...

Worst experience ever. Food was okay. But their service was horrible. I bought takeaway from there 2 times in a row and was much impressed with their Lamb biriyani., so after few days i invited my friend's family for dinner. And from the moment we sat down there the lady who introduced as a manager or someone was giving us an attitude. We ordered 3 biriyanis which i suggested them and one kappa and fish curry combo. When the lady served us the food i noticed that there was NO FISH in the FISH CURRY. and i asked her straight away about that and she told us fish is in the bottom.. and then we ordered 2 🍵 and started eating. Even aftr eating halfway i couldn't find any slice of fish in it. And when i call the lady and asked about it, she accused us for eating the fish and lie about it. She told us that 3 of her chefs confirms that there was 3 pieces of fish in the curry. My friends burst into laugh when they heard it took each of her 3 chefs to put a piece of fish in the same curry'. Then she told us that she is going to ask the chefs again., and aftr 10-15 minuts she bought us some fish curry with FISH in it. I declined it because we felt ashamed infront of other native customers. Why should we argue over a piece of fish bro..? Its not about a missing piece of fish, its her bad Customer service that i cant accept. I cant understand her logic. We are never going back...

Visited today with family. Selected Neelagiree after reading many good reviews, however, I was still completely blown away by the amazing taste, quality of food, and quantity. One bite of the 'houseboat beef fry' and I was transported directly back to the backwaters of Kerala. Bravo to the Chef! Kerala style chicken biriyani was also very flavourful, quantity was more than sufficient, and again, reminded me of authentic Kerala taste. Chicken lollipop and Chicken 65 were more or less similar in taste, yet, they are ready to customise to our liking based on how hot we want the dish to be. The subtle music in the background was very calming (good choice of soft music), service was quick, restaurant manager and staff were very courteous as well. We visited around 8:30pm, and hence, were very lucky to find parking close by, however, there are plenty of paid parking lots closeby, which should be able to support during peak crowd hours. All in all, this was the best Indian Restaurant that I have been to so far in the UK. Will be visiting again, 100%. Thank you for the amazing food experience,...