Really, really disappointed with Coco today. I’ve been coming here for years, bringing friends, family and partners, and have always considered Coco one of my favourites. No longer:

• We ordered two flat whites. Two cappuccinos arrived. Fine, no biggie. They replaced mine but it was so hot it scalded the roof of my mouth. So much so i had to ask for ice to cool the burn. Clearly the guy behind the machine doesn’t use thermometers or reheated already hot milk.

• Our side of fries arrived before our meal. Ok, fine whatever, no biggie in itself, but yes they were cold by the time our mains arrived.

• Mains arrived. Two croque madames. I’ve been coming here mainly for the croque madames cos they are usually excellent. Both were terrible. The bread was tough and spongey - like it had been microwaved. The eggs were overdone and dry. Really don’t want to sound rude but it’s not hard to fry an egg.

• Worst of all, the man who served was rude and unprofessional. He threw our menus onto the table, spouted some nonsense over why my coffee was the heat of the sun, and then snarled at my partner after he took the food back to complain. Such a shame as usually the service here is excellent. Whoever this man is needs to get off the cafe floor and let the people who know what they’re doing do their jobs.

Sadly will probably never come back and will be sharing my experience with my extensive network of friends and family in Rugby.