Domino's Pizza - Rugby — Restaurant in Rugby

Usually very tasty pizzas from Domino, but this particular branch is particularly slow. Had a medium pizza the other night. Went straight there no apps or ordering earlier. From me paying to having a medium pizza in my hand it took 37 minutes and 18 seconds… needless to say the place was empty (Sunday evening) they only had another order on the screen. Plenty of people doing nothing in the back of the kitchen and only one person at the till and answering the phones. If you are unlucky to be there waiting for the person to take orders on the phone you are in for a long wait. The person “checking” the pizzas asked me what was my name and checked against the ready ones BUT did not take it and hand it to me, he preferred to go back to speak to his mates doing nothing. Had to wait for the poor multi tasking person at the phones to finish and they I got my pizza. I would go to the other one near Elliot’s Field if you...

Nice pizzas and the garlic bread is nice. Customer service in store is a little bit rubbish but I order online usually so it's not an issue. Delivery drivers are very friendly and usually arrive promptly, they always want a tip but I never give one. They seem to struggle with the concept of extra cheese, I've put a photo of a pizza I had that should of had extra cheese but there are patches without any cheese, I think it's a dominos problem as I have this issue with all of the ones I've tried except the Amsterdam store in the red light district.

Recently I've had two orders from this store and both times the pizzas were very good and exactly what I ordered, plenty of cheese on the pizzas and the garlic bread was great. Hopefully this will be a recurring event on futures, thanks people...

Placed an order online but needed to ring the store and amend one item as there was no option to do so online. I was told by the lady on the phone that she wasn't going to do this for me unfortuantly. I explained that each time I ordered with them I ring up to amend the order as like I say there is no option to change the cheese online but still she refused and asked if I could have it as it is instead. I was disgusted with the terrible customer service so cancelled the whole order and went to papa John's instead. Absolutely terrible customer...