Papa Johns Pizza — Restaurant in Rushcliffe

We thought we'd have a change from Domino's so chose Papa John's West Bridgford. Food was not as good as it used to be years ago and they forgot the drink. I called up to tell them about the drink, some kid answered, couldn't find my details so I asked her to call me back when she had. An hour later, nothing, no call , so I rang back, a man answered and sent the drink round. Overall poor service, badly organised and not the same quality it used to be. We ordered on a Sunday night if that helps. Won't be ordering here ever again unless I hear it's under new management and...

Placed a order this evening for collection online and payment was took, literally an hour later we was still waiting for it. We had to go into the west Bridgford branch anyway to collect it to be told that the system was down and they will refund us! It will take 3-4 days and just to reorder!! I argued it, I had order number and proof of payment to show the money was taken out my account! I just wanted what I ordered and paid for.I didn’t want a refund. No pizza and no apology. Extremely rude staff and unprofessional. We will never order from them...

Waited an hour for the pizza to arrive, when it was delivered one pizza was wrong. We called to complain and were told it would be at least another 20 minutes for the correct pizza, and they want the old pizza back. They refused to upgrade from a medium to a large to make up for the hassle.

Rubbish service, especially considering the amount of pizza we’ve had in the past from this place.

Edit: it’s been an hour now, 2 phone calls and no pizza. We’ve been told we can have a free drink with our next order....