Costa Coffee — Restaurant in Rushmoor

Nice coffee shop, with pleasant staff. However 2 things let the whole experience down -

The ramped entrance WITHOUT an electric door, which makes it VERY difficult for the independent wheelchair user to enter the shop without getting help from either another customer or someone passing by (to open the door).

Access to the disabled toilet! The door to the toilet opens into the shop, by pulling the door towards you, up against a solid pillar & in the corner of the shop, which makes it extremely difficult to traverse the gap.

This is only compounded by the baby changing tray just inside the toilet (which, in my experience, are usually left open by parents) as this makes it almost impossible to enter the toilet if it is left in the open position.

Then there's the issue of opening the door when finished with the facilities. The room is so small that it is impossible for most wheelchair users to turn around (forget trying to turn around in a mobility scooter!!). This means having to attempt being a contortion contortionist or pushing a HEAVY door whilat also trying to reverse your wheelchair out of the toilet. In all honesty, your only hope is that an able bodied person is waiting for the toilet & is able to open the...

On my most recent visit here I had my latte served to the counter in such a way to the counter that I left with some on the saucer (great customer service). It could have been that the girl making the coffees was having a bad day but who knows, she wasn't very busy. And needless to say my latte required some foam, more resembled a flat white than latte. Generally speaking I really like what Costa do as a company, the drinks on offer, the snacks as there is a good selection to choose from. Not sure I'll visit this branch again anytime soon.

------------------------- UPDATE ----------------------------

More than a pleasant visit on a recent visit, always child friendly, plenty of highchairs. A much...

Having gone to our usual Costa drive thru in Farnborough for our regular salted caramel frappuccino with a shot of coffee x 6, only to find they had no ice. We decided to head into Aldershot, parked our car and walked the rest of the way. Ordered our drinks got back to work only to realise there was no caramel sauce around the cup and no sprinkles on top and it just tasted of coffee. Having paid £26.25 for the drinks I was Very disappointed as surely it should all be the same which ever branch you buy it from. Can't rate farnborough drive thru high enough was just disappointed...