Firstly, on arrival at the hotel I wasn’t able to check in because they wouldn’t accept cash. They insisted that this policy was on the Booking.com website, but having checked thoroughly I can’t see this on there at all. I ended up having to get a friend to use their card and give them the cash in return. There are no disabled facilities available, and so I had to manage several staircase to my room on the top floor. The room itself was fine although it would benefit from having a shelf in the shower for your shampoo etc. On waking up early I went down to get a coffee and use the beer garden to smoke I was informed that they weren’t open until 0700 hrs and so I wasn’t allowed to be in the bar or get a coffee. I have never been in a hotel before that was closed to hotel guests! Although there is a phone in the room you are unable to call and book food from it, you have to go all the way downstairs, order, wait and then bring it up yourself. Difficult when you have to use sticks to walk. All in all it’s not a place I would choose to stay again as there are just too many small things that make you feel like an unwelcome distraction to the staff rather than a guest. Rather than being helpful, it seems like everything is too much trouble for them. If all you want is a room for a night after a drink it’s ok, but I definitely wouldn’t recommend staying the 3 nights I was here for again. Sorry Wetherspoons, if you are going to have hotels you need to train your staff better in customer service and review your policies for the benefit of your guests. Until then I won’t be staying here again.