The Queen Hotel - JD Wetherspoon — Restaurant in Rushmoor

Firstly, on arrival at the hotel I wasn’t able to check in because they wouldn’t accept cash. They insisted that this policy was on the Booking.com website, but having checked thoroughly I can’t see this on there at all. I ended up having to get a friend to use their card and give them the cash in return. There are no disabled facilities available, and so I had to manage several staircase to my room on the top floor. The room itself was fine although it would benefit from having a shelf in the shower for your shampoo etc. On waking up early I went down to get a coffee and use the beer garden to smoke I was informed that they weren’t open until 0700 hrs and so I wasn’t allowed to be in the bar or get a coffee. I have never been in a hotel before that was closed to hotel guests! Although there is a phone in the room you are unable to call and book food from it, you have to go all the way downstairs, order, wait and then bring it up yourself. Difficult when you have to use sticks to walk. All in all it’s not a place I would choose to stay again as there are just too many small things that make you feel like an unwelcome distraction to the staff rather than a guest. Rather than being helpful, it seems like everything is too much trouble for them. If all you want is a room for a night after a drink it’s ok, but I definitely wouldn’t recommend staying the 3 nights I was here for again. Sorry Wetherspoons, if you are going to have hotels you need to train your staff better in customer service and review your policies for the benefit of your guests. Until then I won’t be...

Firstly, on arrival at the hotel I wasn’t able to check in because they wouldn’t accept cash. They insisted that this policy was on the Booking.com website, but having checked thoroughly I can’t see this on there at all. I ended up having to get a friend to use their card and give them the cash in return. There are no disabled facilities available, and so I had to manage several staircase to my room on the top floor. The room itself was fine although it would benefit from having a shelf in the shower for your shampoo etc. On waking up early I went down to get a coffee and use the beer garden to smoke I was informed that they weren’t open until 0700 hrs and so I wasn’t allowed to be in the bar or get a coffee. I have never been in a hotel before that was closed to hotel guests! Although there is a phone in the room you are unable to call and book food from it, you have to go all the way downstairs, order, wait and then bring it up yourself. Difficult when you have to use sticks to walk. All in all it’s not a place I would choose to stay again as there are just too many small things that make you feel like an unwelcome distraction to the staff rather than a guest. Rather than being helpful, it seems like everything is too much trouble for them. If all you want is a room for a night after a drink it’s ok, but I definitely wouldn’t recommend staying the 3 nights I was here for again. Sorry Wetherspoons, if you are going to have hotels you need to train your staff better in customer service and review your policies for the benefit of your guests. Until then I won’t be...

Do you enjoy overcooked steak, dry chicken, and getting ID'd multiple times? If so, this is the Spoons for you!

A group of friends and I went to grab dinner as it had been a while since we had all got together. The bouncer at the door meant one of us had to return home to grab his ID (you know. just in case he decided to renounce his shahada for a pint of Guinness.) Regardless this is more or less par-for-the-course at pubs, though it was only a Sunday evening.

We sat down at the table and ordered a meal and drinks. Looking around, there was a family sat near with two very obviously young children. How on earth did they get in without ID? Not important - though I did wonder if I had come with my parents, would I have been ID'd?

Our drinks came, but not before the waitress did a sweep of our IDs. Naturally they had already taken our money, so it didn't really matter to them if we were of age. We all passed the check, then proceeded with dinner.

While eating dinner, another bouncer came and asked for our ID's. This is almost as bad as that time someone asked me to show them my Driving Licence in the middle of a movie... Oh wait! That never happened, since that would be rather silly.

Near the end of our night we had another bouncer come eye us up, but fortunately didn't ask us for anything. Phew! Glad we got away with underage drinking. (NOT!)

In all seriousness, I understand the need for a business to check who they are serving liqueur to. But at the same time, three times over the course of your meal? That's a bit impolite...