Caprinos Pizza WestBromwich — Restaurant in Sandwell

This is the 3rd time I have been directed to speak to head office regarding an order issue and head office because I 'placed the order online'. Head office has failed to reply to the 2 previous complaints and rounding it off to the nearest thats £150 worth or complaints on 3 orders over 4-5 months. The most recent order was the worst tho as it was for my sons pizza party and I addition to forgetting the drinks the food was gore to the point we had to place an order on just eat. I rang to explain about the missing drink and was confronted with how much traffic the is and it will take 1hr and they only have 1 driver until 6pm so I opted for it to be replaced.mext order. By the time we got to eating it was disgusting the food was order for 3:30pm it didn't get to us until just before 4pm and to avoid the same speech from manager Sam I figured order something else as the kids have been waiting and sort this tomorrow. Sam said to me I should have cold back yesterday and he would've done something about it I told him my reasoning to not wanting to hear about traffic and drivers as earlier put me off and there was a lot going on. So he offered me 25% off and I told him I get that online so a replacement or refund would be best to which he said 35% final offer and I explained to him that 35% off will still require me to pay the outstanding so absolutely not. I asked for an alternative way to contact headoffice as they haven't replied to me And he said there's nothing he can do about it as they're a franchise and their contact lines don't deal with customer services or complaints so the website is the only way. He then proceeded to tell me how busy he was again. Now the other 2 times I've ignored the incompetence however the 3rd time was my sons birthday and its all been ruined. Thanks Sam & caprinos. I will be continuing to escalate this matter as £150...

So since this SHOP has opened in Our Area (B71) me personally i collect it cause it is very near where i live.

I TRIED A LOT OF THIS AREA & THIS IS THE ONE WHERE I GOT STICKED

Pizza 🍕 me personally i like it very much [TASTE, LOOK'S, PRICE] i like the dough very much & then TOPPING'S give it the Rest.

So it is worth at least once a try. [U will not regret it] Always on a Sunday a...

Absolutely amazing pizzas...honestly the best in West Brom! We order regularly from Caprinos West Bromwich and everytime they are made to perfection...plenty of toppings and perfectly cooked. Sandeep is a really nice guy who always offers brilliant customer service too. We will continue to order from you in the future!...