A Cup Above — Restaurant in Scotland

If I could give zero I would,we where on holiday and the whole experience was terrible and upsetting as soon as you entered the door you were asked to sanitise your hands my husband has suffered from a skin condition on his hands fingers for years and a lot of sanitisers make things worse thou the pandemic he would explain this to whoever asked and most people excepted this like people who have asthma or breathing problems who cant wear masks and are exempted,my husband explained this to the woman at the door and apologised and he even showed her she was so rude and completely humiliated my husband in front of customers in your cafe asked if he had his own he spoke to a gentleman at the door about it and he said that's OK but she wasn't having any of that she made out she didn't believe him and asked him to go to the toilet and wash his hands at first my husband did this but because she was so rude and not being sympathetic he decided to leave and said I'm not giving you my money my husband was very upset and humiliated.I found Montrose very run down shops closing ect you would think you would be grateful some business we have had a hard couple of years and although in some places like doctor chemists hospitals ect things are getting back to normal you don't have to wear masks anymore unless you want to and track and trace has ended I know covid is not gone away and you still have to be careful nobody wants it, but there doesn't seem to be any discretion in this cafe. Before posting this review we wanted to get a general feeling of other customer experiences and overall it would appear to be 90% + negative overall dissatisfaction amongst customers taking into account that some may go back on more than one occasion to try and give them the benefit of the doubt but then soon coming to the same conclusion that it is not worth parting with there hard eared money at this establishment. Montose high street deserves better than this if its ever able to recover during very difficult economic times that we...

AVOID! Upon arriving I was passively aggressively asked to sanitize my hands even though everyone else stopped months ago. I then ordered which wasn't listened to. Part of the order was a bacon roll. On the menu it said it was "freshly grilled" however it was pre heated fried bacon and tremendously low quality at that. The roll was also stale, part of which was missing then the rest came apart in my hands. When I spoke to the staff about this no apology was offered and my concerns were denied. The roll was left on the plate. Then when I realised they don't take cards I informed the staff member I was going to an atm and would return shortly at which point the person doing the "cooking" came out of the kitchen in dirty clothes and demanded I leave a personal belonging to ensure I returned so not only did they not apologise then charge me for a roll that wasn't eaten, they then accuse me of being some shady theif. When I returned with cash I mentioned that it was shady to charge me for a poor quality stale roll and I wouldn't be back to which the woman in dirty clothes sa8d good and we have you on cctv!!! She then tried to shut the door on me and when I stopped the door with my foot, she followed me out aggressively! Amateur outfit who will soon be out of...

EDIT - To add. In response to the owner's comment, this indeed happen exactly as described. However, it is evident that the owner of this establishment fails to recognise her behaviour and actions (as proven in many reviews) is not what paying customers expect.

There are a good number of negative reviews of this place, both on Google and on Facebook. The responses from the "owner" tend to be written by somebody who writes on behalf of the manager and each response is argumentative, not open to feedback and in many respects, demonstrative of a unprofessional establishment. Our experience today was as per MANY others, a rude female member of staff who is not remotely friendly not welcoming and was indeed "barking" at customers to use sanitiser as they enter the shop. There is no legal requirement to do so, and if it is the case that this member of staff is medically compromised then they do need to consider if this role is correct for them - Many of us are "compromised" though we do not make it everybody else's problem . I very much believe we should all support our community and "shop local" though we do expect a decent level of service and this is not necessarily found in...