Excellent service, excellent place.
Unfortunately our flight was delayed and so we had to sit at the gate longer than expected. Usually this would be a nuisance but it turned into a happy surprise.
The person who helped us with our order, Alice, was really lovely and made our last hour or so in Scotland a happy memory rather than a dull airport experience. She helped calm the nervous flyer in our party and it’s hard to explain what a difference that makes to our travels.
The food and drink were great too, five stars overall (maybe an extra...
Read moreThe young man Jude Bodzag who served us was exceptional and understands fully customer service. He was polite, resoectful, and took time to understand customer requests demonstrating active listening skills while having the abilty to remain calm and efficient. His friendly demenour was noticed by all and I cannot recommend him highly enough and is a credit...
Read moreFemale working is always so friendly and has great customer service skills for staff and passengers. She remembers everyone’s order/names and has all the cafe in neat order and clean. Passengers always complimenting her customer service and they always leave with a smile. She deserves employee...
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