Popped in for coffees and ice cream. Waited around 20 minutes to be served, paid for 2 coffees, a tea and an ice cream... Received the drinks and were told we would have ice cream soon. Another 10 people were in the queue... All of whom were served and we still had not received the ice cream. A woman had to come over and help from the cafe across the road and still nobody considered completing our order despite us asking a further twice. I then asked for a refund for the ice cream so I could go buy my daughter one elsewhere... I was then told the refund had been completed "automatically" to my card and that is all that could be done. This was 2 weeks ago and I still do not have the refund on my card. Coffee tasted like it would have been nice if it had have been hot. Would maybe try again if not so busy and different server on.