Glorified Public School Dinner food hiding behind a beautiful scenic dining area.
Server wasn't too bothered about their job, kinda like it doesn't matter what food they did and didn't have in that day. Seemed very excited when leaving the table to tend an empty bar.
Didn't ask once if food was okay, if they had I'd of mentioned the myriad of wrongs occurring upon the three plates in front of us.
Ordered from evening menu, beef burger, chicken burger and garlic bread. The former two came with undercooked chips (as if the fryer was just turned on for our meal), pale onion rings, two dimensional tomato slices (two of per burger), two measly leafs of lettuce and no house sauce of any kind. I've had tastier PVA glue than the coleslaw. My partners chips were akin to hash browns - but undercooked.
The beef burger had one thing going for it, there was Infact beef on it.
The chicken burger my partner had was tasteless and fell apart.
Garlic bread appeared to be some kind of muffin or cinnamon swirl that was re-purpoused for our order. Aside it was a teeny tiny salad, which actually contained a highlight from my experience: red onion that actually tasted of onion/unlike the onion dense coleslaw.
All in all, me and my partner left feeling like our local kebab shop would have left us more impressed.
As we were leaving the server told us she didn't mind that there was some issues with the card reader as it 'filled her time as she has nothing else to do'. It should be noted they were wearing their outside clothes and served us with the jacket on.
Chef was seen at bar after meal, standing not doing much.
The main concern for the staff appeared to be; what music was being played as they skipped through the world's most disorganised playlist (no, no one wants to listen to loch lomond while they are eating). Speaking as a working chef, I feel my wife could cook a better meal with half the ingredients and equipment than this 'professional' kitchen can.
The opertunity to do better is overwhelming, however it will take a long time before you convince me to enter with an empty...
Read moreCame up for an impromptu early dinner, we arrived 10 minutes after opening of the restaurant upstairs to find the doors locked. Went to the bar to be greeted by a friendly barman who had to go and ask the staff upstairs to open the door. When we were shown to our table we were initially impressed by a nice clean dining area albeit quiet as we were the only people in attendance. This later on made more sense as the food, staff and general atmosphere were abundantly inept. The food took a very long time to come as did the drinks orders. They had to retake one drink order due to missing alcohol from stock. The garlic bread we were served was a bizarre tasting mess of a muffin like consistency. Salad was sad and only there to fill a pathetically small plate. My meal of a chicken burger was completely tasteless, fell to pieces while eating and lacked any sort of creative flair. The chips were still cold in the middle while looking anaemic to the eye. My partners beef burger again just an overall let down is an understatement.
Perhaps if the staff and kitchen spent more time focusing on customers as opposed to what song is currently playing they may barely scrape by with a more satisfactory experience. Our waitress although friendly did not ask how the food was and didn’t say bye either when we left. The toilets although clean had the door open which was right beside the kitchen. Also having staff members friends hanging around an empty restaurant does not indicate the kind of place a young couple would want to eat or even feel comfortable staying for a drink and dessert. Overall a complete waste of £47.00 save yourself the trip and order something...
Read moreWorst place for service I have ever stepped foot in. First of all, my partner and I work within the hospitality industry so we are well aware people write reviews and exadurate them a little and you often need to take the complaints with a pinch of salt. However, I cannot exadurate this experience as I was only in the place for 5 minutes (about 3 minutes waiting to be seated). When we got seen the girl walked past us and mumbled "find a table for two". She didn't seem friendly but we didn't really think about it as we just found a seat. After waiting a couple of minutes the girl came back and actually threw the menus at us stating "there's no carbonara" and stormed away again, didn't even stop at the table or make eye contact. No pleasantries or any other words spoken. Two other customers were laughing and said "look at his face" to which my partner asked if she was like that with them. They replied yes. No other discussion was needed as we both knew we had to leave, so we did. We tried 2 other places which were fully booked before we found the, also busy, eagle hotel. We are both so glad we left as every other place was friendly and the food and the atmosphere at the eagle hotel was excellent. The fact I have to even leave a star on this review annoys us both as it is the first time either of us have felt like we need to leave a restaurant at all, never mind before we even read the menu. Would 100% not recommend. Plenty other places literally across the road which are head and shoulders above the...
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