Cutler Glasgow — Restaurant in Scotland

What a poor and disappointing experience. Booked Cutler for 7:15 this evening, we arrived promptly and were seated at the window. According to the website, the set menu is available all day Sun-Thu; however, the menu we were given stipulated availability until 7:30pm. We were initially pleased to have caught the timings, how wrong we were!

After sitting for 20 minutes and deciding what to order, no member of staff had approached our table, taken a drinks order or even acknowledged us. Other parties had been approached several times and the male staff member in attendance had also cleared various tables. We decided to leave and go elsewhere. As we headed out of the door, a female staff member pursued us and proceeded to attempt some sort of salvage mission on the doorstep! Absolutely embarrassing and so unprofessional.

This would have been our third recent visit to Cutler but is likely to be our last. Previous visits were reasonable but the (lack of) customer service and complete unawareness displayed by both staff members this evening was wholly unacceptable. It is also worth noting that the set menu detailed online does not reflect the one provided in house, some items differed. There is also no separate set menu provided, items included are highlighted on the a la carte menu, which is a very odd and potentially misleading way of presenting a set menu to the customer.

Given the level of competition in the Southside, customer service is of paramount importance and is a potential "deal breaker" in terms of repeat business. It appears that the importance of customer service standards has bypassed the staff members present in Cutler this evening. As a result, we went elsewhere in Giffnock without a booking and, despite the venue being extremely busy, we were warmly welcomed and presented with excellent food and drinks in very comfortable surroundings. Quite a discernible difference from our...

Disappointing. Restaurant squeezed us into a 45 minute booking which was great but neither the food or the service were worth it. Mussels, salmon, onion rings, sauces were good but the mac n cheese was terrible and I suspect made from a packet.

The worst thing was the fillet steak which was ordered medium rare, took 35 minutes to come after the starter plates were cleared, and came out medium well, dry and completely overcooked. When the waitress asked how everything was and we told her about it she turned and walked away without saying a word. 10 minutes later I called the manager over to bring it to his attention, to which he said he'd been told about it and would "do something for us".

Before settling the bill the manager came back and gave us an excuse about the cooking process and how the kitchen were rushing. Nonsense. He took 20% off the steak and told us he'd take care of us next time we were in.

I've got no patience for a steak house that are unable to A) cook a steak to the requested temperature or B) take responsibility for it.

So disappointing,...

Over cooked and over priced.

Two of us went for lunch, staff were friendly and the place is beautiful.

We ordered a Chateaubriand which arrived a full hour later despite being the only customers when it was ordered. When it eventually arrived it had already been sliced and was very over done. I accepted it as I’d already waited an hour for it to arrive. It was very small but £75. I did complain and they apologised.

I ordered a half grilled lobster with it which was done in three small bites and was £30, tasty but crazy money.

The sticky toffee pudding was very good, but overall £130 for a two course lunch that took well over two hours, was poor.

Definitely won’t be back it’s not difficult to get steak right and charge what other...