Wild Flours Bakery — Restaurant in Scotland

First Impressions always count and on this basis this establishment failed spectacularly. 1.phoned ahead to enquire about a product... result nobody answered phone. 2.unable to sit in we decided to sample some bakery goods.After our first choice the server ( in a pink t shirt) turned round and started cleaning the coffe machine. After afew mins i had to say excuse me to get his attention. We went to this establishment as my daughter is GF and after reading the reviews we would pay a visit. I ordered some other goods and he turned his back on us again. Obviously something was more important than a paying customer and a potential new regular customer. Level of hygiene poor why in an cafe/ bakery is the staff not using tongs to lift the products into bags. Not impressed. Finally after spending our money i enquired about toilets..... there are none!! How can this type of establishment not have toilets even for paying customers and maybe staff??? . His solution is to walk across to TriBeca and use their toilets. I think not. We travelled from the other side of the city to try this place and will certainly NOT be returning. If you cant use basic food hygiene and offer a toilet my money will be...

Hi there Calum,

I am the victim of finding a hair in my cakes. I understand that you offered a refund for a single item (not good enough in my opinion). Considering I was put off by the whole order I had purchased which cost roughly £25. I would have been 100% satisfied if I was offered a full refund as I am sure you would be put off the whole order too.

This is complete nonsense as a loyal customer and I won’t be returning thankfully due to my knowledge of food hygiene protocols and Food Standards Scotland (FSS) would be appalled to know that your business regulations do not state that your staff should wear hair nets as contamination with physical hazards can still occur whether hair is tied back or not.

As a gluten free bakery, I’m pretty certain you are aware of contamination risks with gluten never mind hair.

No follow up email was sent to my partner regarding the issue so it’s clear to see where the customer sits in terms of priority.

Have a great Christmas and a...

Over a month ago I ordered gluten free scones and allergy free cupcakes (extensive allergenies including, dairy, soya, nuts and wheat). These are for my daughters wedding on Islay on 27th September. As my guest has such allergies it was fabulous to find somewhere to make her cupcakes (asshe can't eat the wedding cake or afternoon tea on arrival at the reception).

However, I have just collected my order and was told that the cupcakes had soya in them so they were not allergen free. The girl serving said my requirements had not been passed to the kitchen! Although it was clearly displayed on the order. She did suggest a nice bit of allergy free. However as opposed to removing the soya filled cakes off my bill, she also added on the cost of the ginger cake! 0 out of 10 for customer service. And 0 out of 10 for giving me cakes that my guest can't eat and could have had very bad consequences. Very disappointed...