Eataliano — Restaurant in Scotland

SICKNESS ALMOST IMMEDIATELY AFTER EATING

My wife and mother in law attended the restaurant for risotto to celebrate her birthday. Within 20 mins of leaving the restaurant they were both running to the toilet. I returned home tonight to find both either being sick or running to the toilet 4 hours later.

Owner states it was 'cheeky' to ask for a partial or full refund. Was advised that all food was fresh and stored correctly. Of course it was, judging by the reviews this does not seem to be a first.

Am sorry, all it takes is a mishandling or incorrectly stored ingredient to cause such a reaction. Owner was stern, unapologetic and down right rude. Wanted to constantly talk over the top. No apology, nothing.

I would avoid this place, not a great experience.

RESPONSE TO BELOW

I asked politely to resolve the situation by getting a refund/ partial refund for the meal before I leave a review (a review was obviously going to be left either way). It was MY WIFE'S BIRTHDAY for crying out loud.

Let me ask this, if a customer was in the restaurant and were not happy with the food at the time, a replacement or no charge would be offered. Greatly compensated?? Those words never came out of my mouth. Why is it that a meal was ingested, causes harm, all of a sudden is down right rude to ask for money back? As in the cost of the meal, I mean after all whatever was in it made them both throw up. How dare I ask for the money back 😂 It was only a request to rectify the situation as nobody wants to be ill after a meal.

Your response below does not look professional from a business owner. Nobody was attempting bully or blackmail, I was however upset that my family members were ill from the meal they had from your restaurant. At no point did you apologise, you consistently repeated the ingredients were fresh, again I am not disputing they were not. I am disputing your claim that it was not that meal.

The matter has been dealt with. My wife and mother in law woke up yesterday feeling better thankfully as it does seem as serious as first thought.

How dare you suggest that I am more concerned with "compensation" than my family. This is quite a clear statement about how you value money coming into your restaurant, rather then own up to a possible miss-hap in the kitchen or whatever the reason maybe.

Again, an apology (at least), partial refund or a full refund would have been the right thing to do as an apology. Any business with a decent approach to customer service would have offered. You didn't.

As for claims of bullying is laughable, there is a difference between bullying and being angry that your family members are throwing up ON THEIR BIRTHDAY!!!! YOU could have tried to correct the experience. You did not. You kept the till drawer shut.

Not an impressive response by yourself, my review was fair and to the point. You may think the same about yours but future customers will decide. It's ok, karma is not a b**ch, karma is a mirror.

Have a...

The food was good but the portion sizes small especially the children's portion. My 7-year-old had meatballs with garlic bread. He received 3 small meatballs with some sauce and 2 pieces of garlic bread. They say the kid's meal is suitable for up to age 9, this size of portion is not suitable at all. I ended up giving my son some of my meal as he was still hungry. The service was good, very friendly staff who were efficient and that's a big plus. We were seated along the back wall, however, we were finding the noise was amplifying of it, we couldn't have a conversation as it was so loud. The restaurant was busy. Price wise, I found it to be expensive and not worth it. The food was nice but the portions small. Had we not been using the "help out to eat out" scheme we would have been £91 for the 5 of us, 3 kids and 2 adults (although, 1 child had an adult meal). Considering there was no alcohol drank, I feel that's too much and it's more then we've paid elsewhere. I would go back but it wouldn't be my first choice. If I wanted a nice meal that's more than pub grub I'll stick with Rocca, if I want something more relaxed I'll head to Carrigans. Both offer better...

Had lunch with my mum and partner today. Excellent atmosphere, waiting staff very attentive Jennifer had extensive knowledge of the menu and Roberto was helpful especially with my mum. We had minestrone soup and home made chicken pâté wit carmalised red onion with salad and toast ( the best I have tasted ). Main meals were Chicken with peppercorn sauce and chips, highly recommend. Cajun chicken pasta amazing. I had mussels in a white wine and bread absolutely fantastic. Drinks were 2 Peronis, rose pino grigio, 2 Frangelico. No room for sweets. Spent 2 hours in the restaurant and there was no rush felt the staff went out of of there way to make it a memorable experience. For £22 per head it was outstanding, I would recommend a visit and will be back soon. Thanks so much to the waiting staff and the high quality of food from the kitchen staff. Felt like a michellan starred restaurant. I don’t normally leave reviews but felt compelled to due to the overall experience. WELL DONE EATITALIANO. Nick,...