Twice now, I’ve ordered delivery and it’s been nearly an hour longer than advised. Also the second time where they’ve phoned very late after the order has been placed, and informed me they are out of stock against a particular fish type, leaving me little choice but to replace with an alternative (given how long family had been waiting for food to that point).
When chasing the food for timescales, felt like they couldn’t wait to get me off the phone quick enough.
The order itself is pretty decent. Food wise, the best of the two sushi options in Falkirk, and very enjoyable.
I just wish they would sharpen up their service standards. Get delivery times in line with upfront expectations, and if you have no stock on a particular item, let the customer know early. If another competitor comes along that can match your half decent sushi quality, then you’ll lose a lot of customers via the poor service.
Please take this as the constructive feedback that it’s...
Read moreI remember my excitement when this place was opening about finally having a sushi place round the corner from me, and I have to say after ordering a few times from them now that the excitement was certainly justified!
The quality of food is second to none. Every dish I ordered felt like it was made with extra care and it certainly showed in the flavour, with each dish being spectacular. Especially the sushi, which was on par with some I had in London, just without the ludicrous price tag! Saying that, the prices are higher than your average restaurant, meaning eating out here is less of a common occurane than one would like, but for the quality and fast service it's definitely worth it.
Overall, this is a spectacular place that you must visit at least once. The food is high quality but a bit more on the expensive side.
I'll definitely be coming back...
Read moreHad a cycle from Glasgow to Kelpies and went for a much needed protein replenishment. Searched for a Japanese restaurant and came across this hidden gem. It was quiet and peaceful with J-pop and friendly staff. We ordered the Happy platter and duck gyozas, washed it down with Junmai Ginjo Kikusui sake. Thank you to the waiter and sushi chef - this is the first sushi platter I've ordered which doesn't cheapen it with tamago or crabstick sushi (sorry if folks like these ones 🤣). Every sushi was raw fish.
Also when we visit places a side note of what's important to us is the cleanliness of the restaurant - a clean restaurant means good food hygiene. Can confirm toilet and crockery is...
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