Indian Villa Restaurant — Restaurant in Scotland

We had ordered the food 2 hours prior to collection and had informed that we will confirm the exact time of collection when we are 15 minutes away from the restaurant. We did call them to confirm when we were 15 minutes away and they said it was ok to reach by then. When we turned up at the restaurant, we were told that the order was not ready and it would take 45 minutes. When asked further they started blaming us that we never confirmed the order. If it was not confirmed from us, they could have told the same when we called them 15 minutes prior to reaching. When we started questioning them, we were literally asked to "get out". Have never seen such rude behaviour and inefficient staff before. Customers need to teach these people that if they don't behave professionally, they can't be in business.

Please avoid this place...

First of all, the food is outstanding.

However, really disappointed in tonight's service.

Booked for 6pm table of 8, got seated 30 minutes late. Fine, these things happen.

Got seated, no acknowledgement of the fact we're getting seated half an hour late. Bit poor.

Starters come. Fine.

Waited almost an hour on mains.

Bill comes, no info on bill, just some messy scribbles and a total amount. Some basic calculations figures they didn't even give anything free or a discount (standard etiquette for a restaurant in these circumstances and etiquette I've received from this restaurant before).

All in all, staff are friendly, food is good, but the lack of acknowledgement or care for their poor service tonight was disgraceful. Lost a lot of regular...

Feel bad giving 3 stars but not quite worth 4 stars, would prefer to give 3.5 The positives, staff very friendly, food was tasty and edible, the negatives, service a bit slow, could be because it was a busy night and they only had 2 staff, one serving drinks and one taking orders, plus lots of takeaways being collected, the food was average really, nothing stood out, and the toilets weren't overly clean, they were very dated and old looking, made me wonder what the kitchen was like. But overall not a bad meal and handy for the concert hall for a...