Jasmine — Restaurant in Scotland

I was absolutely disgusted with the way I was treated tonight by the female manager - ‘Tina’. I ordered a delivery which arrived around an hour later. When opened I realised that they had not included the chicken fried rice that I had ordered and instead of chicken chow mein with fried rice in the same container, I was given a large portion of chicken chow mein and a separate portion of fried rice. When I phoned to let them know that it was the wrong order I was told “well you weren’t charged for it so that’s ok”. I explained that it was supposed to be my dinner and that I would still like it with the reply being ‘one hour’. I told the woman that this was very unfair as it was her mistake. She then started shouting down the phone “we are busy, we are busy, we are busy!” I asked to speak to another member of staff to which she said there is no one here. This was a blatant lie as I could hear the girl on the phone next to her taking orders. After shouting over me for 5 minutes and not listening to a word I was saying she hung up on me. I called back and she shouted “10 minutes” and hung up. The man came to deliver the rice about half an hour later and said that he had been told to charge me full price despite the fact that she had got the order completely wrong in the first place. When he called she backed down to £2 instead of £6.60, despite the fact that it should still have been free. I have never experienced anything like that before, her behaviour was shocking and showed complete disrespect. I order from there every weekend but I will certainly not...

2024 UPDATE: Arrived unnanounced on a Saturday, carry out was busy, restaurant was also very busy. Asked for a table for three, only to be told I needed a booking, there was a bit of discussion between three staff members and they accommodated us after shuffling some tables about despite being obviously busy. The staff couldn't have been more helpful.

Apologising (unnecessarily)in advance that our food may take a little longer coming from the kitchen, the waitress was great to deal with. Deep fried seaweed as a shared starter, 3 mains, 3 sides, 3 non alcoholic drinks, 2 desserts was £60.00.

Service was excellent, staff were very efficient and friendly and smiled a lot. They made us feel very comfortable despite the extra load we created by just bouncing in the door.

The food was excellent, the service was excellent and the bill was not at all expensive. Decent crockery, cutlery, and cloth napkins (important none the less) rounded off this very pleasant visit.

Would highly recommend a visit here. Booking a table in advance would be wise... 😌

NB: Their Fillet of Beef is amazing.. oh, and try...

My mum and I had a luncheon here I will say staff were very nice food was good an the service was great we were offered a beverage as we sat down to look at the menu.... Alltho my can of pepsi came with a multipack stamp which is a no no but never the less it was still funny to see the look on the hostesses face as I ordered 2 mains chicken chow mein and a ham omelette with chips I still sat down to a banana fritter soaked in golden syrup it was a nice dining experience I have eaten in worse place but I will say there hospitality was worthwhile it has its regulars and they do well thank you...