McDonald's — Restaurant in Scotland

As much as I understand and am tolerant of necessary Covid-related changes and the teething problems they bring, my experience today was inexcusably poor. I was told to use the app to order as I was sitting in. Downloading and setting up said app took an age, and once I'd managed that, I was greeted with potentially the least user-friendly interface I've ever had the misfortune of experiencing. I eventually managed to get my order through, and proceeded to watch people who came in long after me get served with no sign of my food. After a solid half hour of waiting, I went up to the desk to chase it up, and was told that they had no sign of the order in the system. The only explanation that the manager (?) could offer was that I hadn't gone up to the desk in the first place - but if I'm ordering off the app, why would I go up to the desk? Surely that defeats the purpose. I didn't argue any more, as I felt as if we'd just go round in circles, but I'm still rather miffed, as this situation could very easily have been avoided had staff been more consistent. Why was I told to use the app when others were permitted to use the kiosks? Why, when staff reiterated to myself and other customers not to approach the desk, do I need to do exactly that to confirm whether or not my order has been received (evidently the supposed confirmation on the app itself was erroneous)? I realise things have changed, but it's up to staff to inform customers of that and make their experience as trouble-free as possible given the circumstances. The staff here definitely failed in that role today, as I was left p*ssed off and hungry on account of nobody taking a minute to explain to me how the app worked, and how best to order my food...

They never get your order correct so annoying especially if yo go through the drive through and you get home to discover its wrong even if its in black and white in front of them and you have just driven seven miles to get ther and back.worse of all sitting in with my wife and kids you sit down with a table delivery number and the person walks past you several times with an order to discover that its yours then the orders wrong ie crispy garlic chicken rap 1st no garlic 2nd time sweet chilli in garlic box my wife cant stand any spice by the time i have sorted it out the kidds are finished my meal is cold the wife cant taste it any more and has put her of and we have all ate at different times. Have you watched the Founder

This is not the organised service that McDonald's created for a fast food chain,but a disorganised pile of labelled boxes and wrappers that every one serving sifts through to fined an order or item that some one has ordered and is also got the wrong food in the wrapper or box WHAT .CLOWN. CHANGED A...

Having paid a Visit to this Drive Thru earlier this evening Can I just say it was Nothing Other than a Complete and Utter Shambles , The Member of Staff who was on the Intercom System was Completely Useless by Getting the Order Completely Wrong after Saying he couldn’t Hear us on Said System ( If that’s the Case ) GET IT FIXED !!! But No the Decided to Leave us Hanging and Going to Get Another Member of Staff to Take Order who Can I just Say was EXTREMELY RUDE any saying THIS IS A COMPLETE JOKE !!!! GET THE INTERCOM SYSTEM FIXED THEN I’D SAY But No HE Still Had to REPEAT ORDER a FURTHER 3 TIMES TO GET IT RIGHT , IS THERE ANY POINT IN COMPLAINING TO MANAGEMENT, I GUESS NOT BECAUSE THEY JUST LAUGH IN YOUR FACE , HOW DO I KNOW THIS BECAUSE I’VE HAD SAME EXPERIENCE IN OTHER DRIVE INS ( NAMELY KIRKCALDY) VERY UNPROFESSIONAL AS A COMPANY, I PERSONALLY WOULD’NT BE GIVING THEM MONEY IF IT HAD’NT BEEN FOR MY GRANDSON WANTING ONE AND I MOST DEFINITELY...