McDonald's — Restaurant in Scotland

Delivery

Speaking from my own experience, delivery has been mostly okay. They don’t often get my order wrong, which is always a relief when you’re hungry and just want your food to turn up the way you asked for it. That being said, I can’t ignore the number of reviews I’ve read from other people saying their orders get messed up on a regular basis — sometimes several times a week. It’s somewhat concerning that such a large company, with systems designed for speed and accuracy, still allows simple mistakes to slip through so frequently.

As for timing, deliveries usually fall in the 20–40 minute range, which is fine for fast food and pretty much what you’d expect. But on some occasions, I’ve had to wait much longer, and when you’re sitting there refreshing your delivery tracker while your food gets colder by the minute, it takes away from the whole “fast” food experience. It makes you wonder if the stores are struggling more than they used to, especially during busy hours.

Takeaway (Drive-Thru)

Now, the drive-thru is where I’ve noticed the biggest changes. Just like delivery, mistakes do happen from time to time, which can be frustrating when it’s something as small as forgetting a drink or a side. And dips… well, that’s a whole situation in itself. Either you don’t get any, or you get enough to fill a drawer at home. Don’t get me wrong, I don’t mind the occasional dip overload, but it just shows how inconsistent things have become.

The part that really gets me, though, is the waiting. Almost every time I go through the drive-thru now, they ask me to pull in to the car park and wait around 10 minutes. A year or two ago, that only happened occasionally, but now it feels like the rule rather than the exception. It makes you stop and think — if I wanted to sit around waiting this long, I could’ve just gone inside and ordered. The whole point of the drive-thru is speed and convenience, but at the moment, it doesn’t feel like that at all.

Overall Thoughts

I still go back to McDonald’s, and I probably always will from time to time — the food is familiar, comforting, and when everything goes right, it still hits the spot. But it’s hard not to notice how the experience has changed. Between the longer waits, the occasional mistakes, and the odd dip drama, it just doesn’t feel as smooth as it used to. For a brand that’s built its name on consistency, speed, and knowing exactly what you’re going to get no matter where you are, these cracks are starting to show.

Hopefully, they’ll take customer feedback seriously and look at why these problems keep happening. Because when McDonald’s is running the way it should, it really does deliver the fast, reliable experience we’ve all come to expect — and that’s why people like me keep giving them another chance.

Thanks for taking the time to read, SB – Google...

I arrived just after 5.50am. I went to the drive through, waited, no body took my order, I rolled a cigarette and started smoking it. Still nothing. I drove to the window and waited. I checked their website to make sure it was 24 hours, it's supposed to be,I called the phone number for the building, no answer. Another vehicle entered the drive thru and was waiting. I peeped my horn to get attention. A person came and picked up the head set, looked at me and scowled. The person took the head set off and ask why I wasn't at the previous speaker. I explained politely I had been there waiting for a few minutes and nothing was happening. The person said they had been on the phone, I explained I had tried to phone and no one answered. I tried to order the pancakes and sausage, I thought it came with syrup. I was abruptly told that it no longer came with syrup and it was one or the other not both ( I would have happily paid for both but this wasn't an option I was gien). I said I would take the sausages ( I had some syrup at home) I then was moved to the next window and got my order. I got home and got my syrup, woke up my wife to give her her breakfast and there was no sausages. So, unless you want to be reprimanded first thing in the morning before or after work by a tattoo covered person with a ring through their nose who doesn't want to actually check if a customer is waiting and scolds them for trying to be served, refuses to give you what you are trying to order and doesn't give you an option to purchase what you are trying to order and still manages to give you the wrong thing, don't go to the 24 hour McDonald's in Stevenston, there is a silver snack van that was already up and running at 5.50am , it probably only takes cash but at least you will be served and get what you are trying to buy without being made to feel like a silly we boy. That experience at the 24 hour McDonald's in Stevenston has put me...

i have been to every single McDonald's in Ayrshire and Glasgow, almost anyway, and not a single place charges extra for sauce, none apart from Stevenston. I came here for a drive through, been here several times and when we get to the 2nd window, asked for sauce, we got told it was 20p for two sauces, we only had 50p, which she refused as they didn't have a till (which is absolutely bizzare) we even told her to keep the change from the 50p and she said no, then we politely questioned well why they are the only McDonald's in North Ayrshire and just Ayrshire in general that charges for sauces, she replied ‘Actually, we're not the only ones who charge, every single McDonald's charges for their sauces.’ and I said ‘ACTUALLY, no they don't because we go to all the other ones religiously and they don't charge. Barely anyone even carries money and change now. You need to put a sign up that lets other customers know that you need EXACT change for sauces. You are literally the ONLY restaurant that charges.' we weren't trying to get away without paying, we aren't cheap like that, she literally refused our 50p even after we told her she could keep it and then we started to pose the questions, her attitude was pretty rotten through more of the conversation so we won't be back. :) also,...