No 98 — Restaurant in Scotland

We've been regular customers at this café for quite some time, but after the experience we had today, we are incredibly disappointed and won’t be returning. Upon arrival, a lovely couple who were leaving kindly offered us their table. While it hadn’t been cleaned yet, we were more than happy to sit and wait until a staff member was free to clean it.

The waitress served menus to the other tables but completely ignored us. When she passed by, we politely asked if we could have two menus. To our shock, she responded with a horrific attitude, saying, "I just don't know why someone would sit at a dirty table." We very calmly explained that it wasn’t a problem, and we just wanted to see the menu to decide on our order. Instead of understanding, she snapped back in the same rude tone, saying, "Yeah, just maybe next time don't sit at a dirty table."

We were stunned by how unnecessarily rude she was. The table would have been cleaned at some point when we were there and we were happy to wait and if she simply done her job when the previous couple left we wouldn’t of had to sit at a dirty table. We had no issue sitting there and patiently waiting for the table to be wiped, but her attitude was uncalled for.

We left immediately after that exchange and will never return. It’s truly a shame when customer service turns a pleasant visit into such a negative experience. The waitress's attitude needs serious attention, as this kind of behavior is unacceptable.

I would like to say we did phone to complain and the owner was apologetic and said her behaviour was not acceptable and that he would be speaking to her which we do appreciate but she her representing this cafe at the front of house is such a downfall for this cafe when the food every time is beautiful but her attitude has left us never returning and left us to leave...

Very cosy place, staff were super friendly. Interior interesting with various kinds of seats- my seat was a rocking chair! We had the lentil soup bowl with bread (very warming, thick soup and the bread was of good quality) and the Bacon cheeseburger and fries (fries were perfectly seasoned with cajun/paprika? unsure but was delicious). The cakes looked really nice as well, with interesting selections- such as blueberry cheesecake brownie and caramac blondies, but we were too full to try. There may be parking up front, but as it is a small town and that is the only street with lots of shops, I would say assume the places upfront are taken. There is a supermarket just a few buildings before the cafe, where you can pay 2 pounds for parking. Highly recommend...

Wow, what an accidental find! We were travelling back home westwards from the East Neuk of Fife and decided to stop in Kinross and try and find a sandwich or something. Little did I know I'd be eating the best cheese toastie I've ever had in my life!! Top class!! Lovely service and atmosphere. We were lucky to walk in and get a table though as it soon busied up. The rest of the menu looked delicious and the cakes looked incredible but unfortunately I was completely full up. We will definitely try and come...