Red Burn Farm - Dining & Carvery — Restaurant in Scotland

I write this following a visit to your restaurant on Sunday morning.

I visited Red Burn Farm on Sunday morning with 3 of my family and it’s the worse £45 I’ve ever spent on breakfast.

Firstly we were shown to our table and I purchased 4 x buffet breakfasts and drinks. I was given the tokens to take up to the Buffett (which I have always done) we went up and there was no food at the area as they had run out (fair enough) there were other people standing about (the restaurant wasn’t that busy at all at this time. The chef was blaring bigoted music from the kitchen for the whole restaurant to hear (I wasn’t offended by this but on the day of an old form game it’s highly inappropriate and could cause friction so made me uncomfortable)

The girl behind the breakfast counter (I’m not 100% sure but I’m sure I heard another member of staff call her Gemma) I do no she was pregnant if that helps. Well she was the rudest person I have ever come across in a restaurant. On 3 occasions I asked her if she wanted my receipt to show I had paid for the buffet and she ignored me then said in a not very nice tone ‘put it in the bin’ to which I did. We waited for around 10-15 mins for a little food to arrive which I ended up just taking 3 items on my plate as I was hungry and thought I would go back when the rest came out. So I walked up to the counter to which the girl again watched me walking over there was food in the trays and she started lifting them away in front of me and took them away very aggressively. With no explanation whatsoever

I find the customer service appalling and it has put me off ever coming back to the restaurant and have been a regular for many years. The service has went totally downhill in my eyes. I had to take my family for food elsewhere after this due to the lack of service in the restaurant

And for information I did email the email address provided weeks ago and still haven’t...

Had dinner here, wife got the nachos and I got the ultimate chicken combo.

Chicken combo was terrible. I had chosen to get the Louisiana strips which were clearly cooked from frozen and just chicken-like mush on the inside (no idea what makes them Louisiana style). Chicken wings with absolutely no flavour whatsoever. I opted for my 2 side to be chips and fries because I wanted try both but only fries came and they were cold. The sauce I got was BBQ and when I asked the waiter where it was, he came back with a bottle of Heinz BBQ sauce.

The entire plate looked depressing so I asked if I could swap it out but this was not easy. Went to the bar and stood waiting for someone to serve me and eventually a chef came and said he would get a duty manager and when I told the duty manager what the issue is, he said I would need to speak to the guy at the end of the bar as he has "the till key". So on to my 3rd staff member, he was serving someone so I had to wait again and eventually he helped. Unfortunately, by the time I got back to my table, my wife had finished her meal and I then had to wait 15min while they heated up my next frozen meal.

As a replacement, I got the combo stack burger which as mentioned above, was clearly frozen food heated up. McDonald's has more fresh-tasting food and I'm not exaggerating.

It's a shame, I really wanted it to be good as it's only a walk away from my house and usually these carvery/pub food places are good. Didn't give one star because the staff I spoke to were really nice. That said,...

Myself and my sister visited to book for 18/19 people for the festive menu. We had to visit the restaurant to book as our calls were unanswered. We were advised by the assistant on duty that night that they would have to clarify booking with the manager and would let us know. A couple of weeks past and we had no notification so we visited again and was assured the booking had been accepted. On the night before our booking we visited and while in just double checked the booking only to be told there was no booking on the system. The booking was only then put on the system. When we arrived at the restaurant on 28/12/24 @ 5pm our tables weren't ready. We were like 4 separate families out for dinner. There was no table covers, crackers or even festive menus on the table. So all in all there was nothing festive about it. The orders were all taken at different times so they were all served at different times. A couple of people ordered tikka masala half and half. The curry was like soup it was so runny and the chicken didn't resemble anything like chicken, it was a very dark colour. The gluten free chicken wings with bbq sauce was also a let down as the sauce again was very runny and thin. Some of the meals were luke warm. We have all visited regularly together and separately without any issues. This is my 82 year old mums favourite place to eat when out and she was very disappointed at the issues we encountered. It definitely wasn't any of our best experience and I hope it doesn't put any of us off...