Subway — Restaurant in Scotland

Shocking experience after waiting over 15 minutes in a small queue of four, when I reached the front of the queue I was told I would have to wait for them to catch up with their Internet orders. After standing almost another ten minutes, the three staff members were still going through Internet orders. The whole way they dealt with the situation was flawed and badly organised. With three staff members, it would make sense that one member of staff solely worked on Internet orders and the other two members of staff worked with the public who had made the effort to actually come to the shop. After standing nearly 25 minutes in a queue that originally had four customers I said to the lady staff member this is ridiculous and left. Due to covid my friend was standing outside in the rain and ended up soaked. Sadly I have mobility problems and standing for that length of time has left me in pain and my son did not get his meatball sub.

There was no apology or response, they made no attempt to speak with the customers on site. When I left there was another five customers behind me.

It really was a farce and incredibly disappointing. This was my first and last time visiting the Montrose Subway. I recommend staff training in organisation and customer services.

We do enjoy subways, this was an experience at Montrose and it does not affect our overall feelings of the...

Usually love Subway and go with my friend weekly but the last time I went I was horrified by the service. The workers are trained to ask you if everything is ok and if you want any sauce, but the person who served us didn't ask us if we wanted sauce and put hardly any vegetables on. As we were going to ask for them to add more, they just wrapped it and made us leave. My friend also had onions put on hers when she didnt ask and then the server realised, took them off and placed them back with the other onions. To finish, I wouldn't recommend Subway anymore and if you must go remember to ask for everything incase you get the same terrible...

Subway is one of my favourite places to eat when I’m hungry but not wanting an actual meal. The Montrose branch is on the main high street with plenty of parking nearby. There is a ‘sit in’ area, but no customer toilets. Staff are friendly and efficient and the food always looks fresh and tastes great. Huge selection of fillings and draft Pepsi/Max/Diet or selected bottles/hot drinks to wash it down. If you like freshly prepared sandwiches, made exactly how you like them, then I recommend you...