Had booked a table for two and went during lockdown in August 2020. We found it difficult at times to get the attention of the staff for requests and the staff weren't really attentive when it came to refilling your drinks either. Although the restaurant did take less booked customers, one of the staff seated a customer right behind me and was later joined by a friend so social distancing was completely ignored. Restaurant still accepted walk ins so the restaurant was later pretty packed out.
For a restaurant that specialises in hotpot, they don't have an airflow system in place to counter the amount of condensation on their windows so all the windows were dripping in water plus you walk out smelling like an oily kitchen. Would only accept cash, clearly not declaring appropriately by the looks of it.
Would not go back again as the food was not that good either, lack of options and availability of food items. Plenty of other alternative hotpots restaurants...
Read moreThe restaurant was clean and the staff polite. The food was okay for what it was, though I was slightly put off by the fact that it came all mixed together on a single plate. I understand it all needs to be cooked, but having all the different produce touching each other isn't great for cross contamination. It was also evident the food wasn't freshly sourced as some of it was literally still frozen when served. That being said, the taste was good and we did not get sick from it. There was a good variety of produce to choose from but, in my opinion, the price point wasn't great and seemed quite high for what it was (26£ pp). My last and biggest issue was with payment. They refuse to accept digital payments. Not because of a technical issue or anything of the sort, they simply don't. They insisted i retrieved cash from a nearby atm, and did not give or offer a receipt. In conclusion, not the worst experience but i...
Read moreEverything was really good from the food to the atmosphere to the custard bao buns!! The main reason however that I'm writing this review is to ensure that you know it's cash only.
When we first went in, we thought they accepted card payments as there were no reviews indicating otherwise and no signs either. So they made us go to a nearby ATM machine to take the money out. This wasn't too much of a hassle but it was of course embarrassing. I would recommend bringing around £150 in cash if you are taking a group of 4 to this restaurant.
I'd definitely recommend this place though because there was really good food, the staff were attentive and the atmosphere was very fun since a hotpot was a new experience for me. Especially the bao buns!! They were so good that I'm still thinking about them and it's become my new craving. So definitely try that if...
Read more