Really disappointing visit this week with a couple of friends. We used to live locally and would visit often. Now moved away so thought we’d come back and expected the same amazing food. Service was slow and our plates were not cleared between services of mains and desserts. There were only 3-4 other tables in with 2 bar/waiting staff so not over run. They were polite but as I’ve said slow. The carbonara was average but the cheesecake was almost frozen in the middle still and was tasteless. The menu was the first sign of possible change of owner. Now reading other reviews it’s clear that’s not done their reputation, quality and service any favours. The offer at the top was 2 courses for £15 or £19 depending on the time you went which was fine. When we came to pay they explained that it was only for starter and main not main dessert as was shocked how much the bill was. No explanation. No apology. Just clearly all four of us over sight. The food was adequate but not for the price of the food. (Especially with no offer) Real shame as we really talked up the place to friends and family and were disappointed with what we experienced compared to previous visits. Thankfully the company we had made up for the issues. We sadly won’t be returning. Shame as there are very few places in nairn of a good standard left for...
Read moreWe phoned up prior to arriving and had confirmation of an available table - great. When we arrived a short time later ( as scheduled ) A member of staff point blank refused to seat us until the manager intervened, she’d been the one we’d spoke to on the phone to which the staff member rolled his eyes, threw his arms down and back chats with “ what’re you doing?! “ in a childish protest.
While I’m just stood there between them.
I actually asked the question should we leave? I’ve never had such an unwelcoming arrival at a restaurant.
If I’d not driven 400 miles that day and wasn’t so ready to just sit down and get something to eat I’d have walked out there and then - something I should’ve done in hindsight.
We ordered x2 burgers and some pints of lager
Pints where spot on, but the burger was dry, bun was stale and the chips where overcooked but edible ( in different circumstances I wouldn’t have been so tolerant )
The restaurant is in a nice location and is a nice building to be in, it’s just a shame about the service and the food, although we did get a partial refund and the manager was remorseful to our poor experience.
This was on the first day of a 6 day stay in Nairn, as you imagine I didn’t go back, but I did try the majority of the other restaurants in the area and they were...
Read moreBattle of the Mushy Peas.
We arrived and got a seat along with a few different menus. The waitress noticed the specials menu was wrong and changed it. My husband picked items from his menu to discover that this menu was wrong too. Ok so I ordered fish and chips without the mushy peas. The waitress offered normal peas if not available happy to go without. She came back and offered a salad instead. I was happy with that, then she returned and told me they didn't have enough salad and would I take a mix of salad and broccoli. 'That's fine' I said. Then she returned again insisting that her chef said I had to try the mush peas. I explained that I don't like mushy peas. I was now getting irritated. She came back again and said if I want peas the chef will get me peas. This was now ridiculous and unwarranted.
Food eventually arrived. It was a nice piece of cod, but had not been seasoned. Chips came in one of those small metal fryers on your plate, the tarter sauce in a dish and peas in another dish all on the one plate. Apart from it looking ridiculous it was very outdated We had our food and just wanted to pay and leave. I had my coat on and the waitress approached me asking me if I wanted desert. I said I have my coat on!!!! Glad to get out...
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