The Panda — Restaurant in Scotland

appreciate your reply, maybay get a takeaway in future 😊

Food was lovely, absolutely no issues at all with that however young man that served us didn’t explain the menu properly and therefore ended up costing me more money which I was annoyed about. Specifically asked if they do half portions as the small ones on menu i personally thought were quite dear for what my Daughter would eat, nearly £10, and they don’t have a kids menu. I pointed to the ‘panda curry’ £7.20 on menu (I did NOT point to the small plates option) and asked if they could do a half portion of that to which he said he would go and check and came back after a few minutes and said yes that’s fine. On receiving the bill (which is not itemised) couldn’t work out why was more than i totalled up, so I asked him to break it down for me and turns out it was because I was charged the small plate price which was over £9, at this point a woman who works there also came out and explained a bit better to me but I was still annoyed that his mistake cost me more money and they never honoured it as most places do when their staff tell the customer something different to what they received, I appreciate he was new or so I was told, and I genuinely do not mean any malice but for me personally it’s good sound business practice to keep customer happy and honour mistakes, it wasn’t a case of us being ‘at it’ to try and get a reduced bill as I don’t mind paying for good quality food, it was more the mistake and confusion it caused me as I have autism so it really makes it difficult for me when something is not presented clear to me. He got our order mixed up and instead of giving us half portion of panda curry which is what I asked for and what he said he would go and check, he gave us a small plate which comes with rice even though I never asked or pointed to that and I also asked for a portion of rice to go with my chicken satay but never got that as he must have been confused over the small plate with rice: it just caused me unnecessary annoyance having to sort out the confusion/mistake which does not add well to a restaurant experience and me having to pay more than I anticipated, really put me off returning which is ashame as...

Great food but the delivery driver needs to learn how to talk to customers,Was in last night for a t-away and there was a table of young guys having a meal. The young guys no doing any harm was playing music on there phone the cook was dancing and the receptionist was singing along enjoying the music. The young guys was talking away to people that came in no doing any harm. Then the delivery driver came back and was threatening a guy at the table telling him he was going to get done in if he didn't stop playing the music. The young man did turn down the music when the phone went but the delivery driver was really arrogant. I would have seen the point if the young men were shouting and being arrogant to other customers but they were a nice bunch of young men.Shame on you I take it he got out the wrong side of the bed yesterday. Lighten up you should be grateful you are getting customers in. After all they help...

We have been ordering food from The Panda for the past 28 years and would not order food from any other Chinese takeaway in West Lothian. The food is always excellent, no matter what is ordered from the menu. It is always our first choice for takeaway! They are brilliant when doing large orders too, everyone cannot wait for the food to arrive and tuck in as they all know how good it is! Absolutely brilliant food...